Seal & Design Canada is a manufacturer and distributor of industrial sealing products to the automotive, pharmaceutical and industrial sectors. We are currently seeking a highly motivated full-time professional who desires a position with growth to join our team. Reporting to the General Manager, the Account Representative will provide world-class customer service and technical expertise to our diverse customer base in support of our company mission, sales targets, and margins.

ESSENTIAL FUNCTIONS:

Performs all account management duties including but not limited to order entry, responding to complaints and processing returns

Calculates costs and offers quotations; follows up on open quotations

Responds to technical questions; understands customer needs and requirements

Grows existing customer relationships and maintains profit margins

Generates new accounts by responding to inbound phone, email and website inquiries

Maintains and manages internal data bases

Sets up new customer parts

Sources raw material and parts

Communicates with vendors and completes purchase orders when necessary

Communicates key information to other internal departments

Supports outside sales team with special projects and other administrative tasks

Observes safety and security procedures

QUALIFICATIONS:

• Bachelor's Degree/College Diploma and one to two years related experience in business-to-business setting
• Excellent written and verbal communication skills
• Technical aptitude
• Proficiency working in a computer supported environment with business software and Microsoft office programs
• Strong attention to detail
• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow; able to multi-task
• Versatility, flexibility, and a willingness to work within constantly changing priorities in a dynamic environment with enthusiasm
• Ability to work independently and as a member of a team
• Demonstrated ability to calculate figures and amounts such as raw material yields, discounts and percentages
• Familiarity with PPAP and APQP processes a plus
• Ability to travel to the United States for business purposes

BENEFITS & COMPENSATION:

Full benefits package and RRSP program - after 90-day probation period

Salary based on experience

Quarterly Bonuses granted for targets met

The opportunity to shape the future - yours and ours

PHYSICAL DEMANDS:

Continual use of hands; constant standing, walking, reaching, bending, and lifting

Clear close vision and ability to identify and distinguish colors

Ability to safely climb ladders/stairs

Ability to function at a computer workstation for 8 hours per day

Ability to carry up to 50 lbs.

Ability to lift up to 75 lbs.

WORK ENVIRONMENT:

Job performed indoors in an office with moderate noise.