Purpose of the Position: As an experienced Project Manager with 10-15 years of experience to oversee our critical sales and renewal processes, focusing on CRM and Billing systems. This role requires a strategic thinker who can communicate effectively at the executive level and collaborate directly with developers

Key Result Areas and Activities:

1. Best Practices Implementation:

• Understand and implement best practices in various sales and renewal processes.
• Ensure efficient setup and integration of CRM and Billing systems.

1. Executive Communication:

• Translate complex technical concepts into clear, actionable insights for executive stakeholders.
• Maintain effective communication with C-level executives.

1. Weekly Management Sessions:

• Lead weekly sessions to surface and prioritize new issues.
• Facilitate cross-functional teams to identify root causes of issues (system, process, integration).
• Collaborate with business and IT stakeholders to develop and implement solutions.
• Oversee ongoing management of the project roadmap.

1. Stakeholder Collaboration:

• Work closely with business and IT stakeholders to ensure alignment and smooth execution of projects.
• Manage stakeholder expectations and deliverables effectively.

1. Roadmap Management:

• Develop and manage the project roadmap, ensuring timely delivery of key milestones.
• Continuously update and communicate the roadmap to all stakeholders.

Experience:

• 10-15 years of experience in project management, with a focus on sales and renewal processes.
• Strong understanding of CRM and Billing systems.
• Proven ability to communicate at an executive level and translate technical details for non-technical stakeholders.
• Experience working directly with developers and technical teams.
• Strong facilitation skills for leading cross-functional sessions.
• Excellent problem-solving and analytical skills.
• Ability to manage multiple priorities and deliver results in a fast-paced environment

Must Have

• Strong understanding of CRM and Billing systems
• Project Management: Experience in planning, executing, and closing projects, particularly within data operations and business process management.
• Data Quality Management: Skills in ensuring data accuracy, validation, and verification.
• Stakeholder Communication: Excellent communication skills to liaise effectively with stakeholders at all levels, including executives and developers.
• Problem-Solving: Ability to identify root causes of issues and develop effective solutions.
• Risk Management: Expertise in identifying, analyzing, and mitigating project risks.

Good To have

• Agile Methodologies: Experience with Agile project management practices.
• Budget Management: Skills in managing project budgets and tracking expenses.
• PMP or similar project management certification

Qualifications:

• Overall work experience of 10-15years with minimum of 5 to 7 years' experience on managing projects.
• BS Degree in IT, MIS or business-related functional discipline
• Experience with or knowledge of Agile Software Development methodologies

Qualities:

• Leadership: Ability to guide, motivate, and manage the team effectively to achieve project goals.
• Analytical Thinking: Strong problem-solving skills and the ability to analyze complex data and processes.
• Communication: Excellent verbal and written communication skills to interact with stakeholders at all levels.
• Attention to Detail: Precision in managing data and ensuring accuracy in all project activities.
• Adaptability: Flexibility to adjust strategies and approaches based on project needs and challenges.
• Time Management: Efficiently managing time and resources to meet deadlines and project milestones.
• Decision-Making: Ability to make informed decisions quickly and effectively.
• Customer Focus: Prioritizing the needs and expectations of the client to ensure satisfaction and project success.