Enercare Inc. is one of Canada's largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our homes and buildings.

We are a company that believes strongly in the health, safety and wellness of our people. Enercare is a place where careers are made. We take pride in caring for and continually striving to make a positive impact in the communities we operate in. In our values and our ambitions, we embrace change, and support our team members along the way.

Nationally, Enercare Inc. operates under several brands including Enercare, Service Experts, HydroSolution, Pioneer Plumbing & Heating, and Syles Mechanical Services, servicing Canadians in Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. We are united through our joint commitment to excellent customer service to the Canadians we service every day, and our mission to contribute to a resilient, sustainable future. Enercare Inc. Is wholly owned by Brookfield Infrastructure Partners LP ("Brookfield"), a global leader in the management of alternative assets across real estate, infrastructure, renewable power, and private equity.

Summary:

The Senior Analyst role offers a unique opportunity to lead, innovate, and drive change within the Data Strategy & Analytics team. This position combines advanced technical expertise with strategic business acumen to develop data-driven solutions that transform organizational decision-making while fostering adaptability in a dynamic environment. The ideal candidate is adept at leveraging advanced tools, platforms, and methodologies to create impactful and user-friendly data products while championing change management principles to ensure smooth adoption of new processes and technologies. This role specifically focuses on utilizing Microsoft Fabric, AI/ML techniques, and data governance principles to address complex business challenges and deliver tailored solutions for critical business functions such as call center operations, back-office processes, finance, and marketing.

Responsibilities

• Develop comprehensive data models, reports, and visually appealing dashboards/KPI Scorecards in Power BI to communicate critical insights effectively.
• Conduct data analysis and interpret trends and patterns using the Azure data platform, Microsoft Fabric, and other advanced tools, presenting findings to business stakeholders and recommending optimizations.
• Deliver tailored data solutions for key business functions such as call center operations, back-office processes, finance, and marketing, driving efficiency and insight-based decision-making.
• Apply AI/ML techniques to develop innovative solutions that address complex business challenges and improve organizational outcomes.
• Design and implement data governance frameworks to ensure data quality, integrity, security, and compliance across deliverables (experience with tools such as Microsoft Purview is a plus).
• Skillfully gather, validate, and analyze data from sources like SQL (Azure database) and Power BI, ensuring meticulous accuracy and completeness.
• Proactively assist the business in leveraging data and insights through Power BI to identify and stay ahead of emerging business trends.
• Evaluate business needs and objectives, identifying opportunities for data enhancement and further optimization.
• Apply design- and system-thinking concepts with an agile mindset to create and deploy incremental, viable data products utilizing in-house and open-source tools.
• Implement Git to manage and track changes in data models, reports, and code, ensuring collaboration, consistency, and efficient handling of updates across the team.
• Emphasize a customer- and stakeholder-focused approach, ensuring that data analysis outputs are easily consumable through intuitive visualization, presentation, and storytelling.
• Mentor and provide ongoing coaching to junior team members, fostering their professional growth and aligning team efforts with organizational goals.
• Lead change management efforts by identifying areas where new processes or technologies are needed, facilitating smooth adoption among stakeholders, and providing training and resources to ensure successful implementation.
• Collaborate with cross-functional teams to anticipate challenges and proactively address resistance to change, maintaining alignment with organizational goals and strategies.

Qualifications

• Bachelor's or master's degree in an analytical discipline, such as mathematics, computer science, data science, or engineering.
• At least 5 years of experience in data analytics or a related field, demonstrating increasing levels of responsibility and leadership.
• Expertise in Power BI, SQL (Azure databases), Microsoft Fabric, and data visualization tools, with proficiency in creating advanced dashboards and reports.
• Strong experience with the Azure data platform, including data analysis and trend interpretation.
• Proven ability to apply AI/ML techniques in designing innovative and effective business solutions.
• Demonstrated experience delivering data solutions for diverse business functions, such as call center operations, back-office processes, finance, and marketing.
• Proven ability to apply design-thinking and agile principles in developing innovative and user-focused data solutions.
• Familiarity with data governance practices, including frameworks and tools such as Microsoft Purview (optional).
• Exceptional ability to collaborate cross-functionally and communicate complex ideas to both technical and non-technical stakeholders.
• Experience in leading and executing change management strategies, including stakeholder engagement, training delivery, and resistance management.
• Demonstrated experience mentoring and leading team members in a collaborative environment.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare's recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant's accessibility needs due to disability and are available upon request.