The Instructional Designer develops digital and print training materials and supports training initiatives across the waterfront industry through printing, design, writing, photography, audio, and video production.

Responsibilities

1. Printing

• Print training documents and materials to required output (copier, poster printer, PDF) using appropriate printer settings.
• Prepare and assemble training documentation for program delivery.
• Oversee daily printer operations such as replacing toner, resolving jams, loading specialty paper and staples, and managing waste toner; work closely with the IS Care team to address technical issues.
• Source and manage third-party printing - approve proofs, monitor progress.

2. Technical Writing

• Work with subject matter experts (SMEs) to collect information as required.
• Write and edit training related content.
• Make content easily understandable for the trainees, use clear and concise language, and structure content logically.

3. Digital Media

• Capture photos, video, and audio content for training purposes as needed.
• Manage and maintain a centralized training media library.
• Edit media files to meet technical requirements and visual standards.

4. Content Design and Development

• Use tools such as graphic design software, photo and video editing programs, and AI applications to create content that supports training programs.
• Produce and publish key training documents, including sourcebooks, delivery plans, and evaluations.
• Create and publish effective training videos, as well as digital and printable support materials.
• Maintain and update training documents and materials as needed.

5. E-learning

• Work with subject matter experts to identify training goals and outcomes.
• Storyboard and visualize user interface, activities, and the finished product.
• Work with subject matter experts to develop content.
• Create supporting material/media (audio, video, simulations, role plays, games etc.).
• Create assessment tools, including quizzes and knowledge checks, to enhance learning retention and reinforce key concepts.
• Author and produce eLearning modules. Test and troubleshoot.
• Organize and manage project files.
• Review and update as required.

6. LMS Administration

• Upload, organize, and maintain content.
• Set up and manage user accounts, groups, and permissions.
• Configure and customize the LMS, including automated messages and reports.
• Generate reports as requested.
• Monitor LMS usage and performance, troubleshoot technical issues, and liaise with service provider to resolve issues.
• Provide end user support.

7. Document Libraries Management

• Update and maintain training related document libraries. Provide and monitor access to libraries.
• Maintain key documents archives; store and organize documents over time.
• Maintain the integrity and naming convention.
• Provide old versions as requested.
• Edit XML files for internal file libraries.

8. Projects

• Perform assigned tasks within the project plan and deadlines.
• Work effectively with other team members and stakeholders.
• Identify and communicate roadblocks or issues to the project team.
• Share information, expertise, and knowledge with other team members.

Qualifications

• 2 to 5 years of experience as an Instructional Designer with an undergraduate degree from an accredited post-secondary school institution.
• Demonstrated ability to collaborate effectively with a variety of stakeholders and subject matter experts.
• Effective communicator with a customer-focused approach.
• Understanding of learning theories and instructional design models.
• Experience designing & delivering technical content is an asset.
• Effective time management skills, ability to multitask and adapt to changing timelines.
• Demonstrated attention to detail and ability to stay organized
• Strong writing and editing skills.
• Experience in photography and cinematography is an asset.
• Strong design skills and familiarity with Adobe Creative Suite tools to create engaging materials.
• Experience with Microsoft 365, including SharePoint, Word, Excel, PowerPoint.
• Experience with digital printing and copying.
• Familiarity with learning management systems (LMS), and authoring tools (Articulate 360)
• Familiarity with AI tools in design and development (ChatGPT, WellSaidLabs, etc.).

BC Maritime Employers Association is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and welcome applications from candidates of all backgrounds.