Insight Global is looking for a Servicing Analysts to join one of our large banking clients in the downtown Toronto area. The successful candidate will be responsible for the following:

JOB DESCRIPTION

- Provides loan servicing and monitoring support for corporate and commercial lending portfolios in a professional and timely manner.

- Delivers agreed lending/financing services as specified in the credit agreement/approval and ensures all required policies, guidelines and standards are met.

- Addresses customer services issues according to established parameters, escalating as required

- Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities

- Executes routine tasks such as service requests, transactions, queries etc. within relevant service-level agreements

- Investigates and addresses specific customer issues

- Completes administrative activities to ensure the smooth operation of the unit; including scanning and filing documents as required

- Supports the development of tools and delivery of training focused on delivering business results - Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting

- Collaborates to execute loan servicing and monitoring requests

- Prepares customer notifications and billings, and processes services and transactions including (but not limited to) loan advances/payments, wire transfers, billing for principal/interest/fees, monitoring collateral positions, financial exceptions, etc.

REQUIRED SKILLS AND EXPERIENCE

- 1 to 3 years of relevant experience and a post-secondary degree in a related field of study or an equivalent combination of education and experience (Commerce or Finance)

- Experience in corporate and commercial lending and loan servicing

- Experience dispersing money via direct transfer, wire transfers, SWIFT, or other methods

- Ability to calculate fees and interest

- Knowledge and understanding of business unit's products and services, processes and controls

- Knowledge of standard desktop applications and department systems and applications

- Strong communication skills both written and verbal

- Ability to manage time effectively and prioritize tasks

- Self-starter with an eager attitude to learn and grow in an exciting and fast-paced work environment

NICE TO HAVE SKILLS AND EXPERIENCE

- LoanIQ

- Exposure to commercial or corporate