THE ROLE:

The Client Administrator will be responsible for producing timely and accurate documents and provide administrative support to commercial service delivery teams, including Marketers. Additional responsibilities may include completing a variety of administrative tasks as required as well as providing coverage for reception as needed.

You are a Guardian;

• You like detailed, skill-based work and support the team to ensure things don't fall through the cracks and you follow up to ensure service commitments are made and kept, on time.
• You are approachable, naturally empathizing with people, easily seeing their point of view or understanding their emotions.
• You are accommodating; most comfortable working with others, often puts team/company goals before personal goals.

WHAT YOU'LL DO:

• Most importantly, you will lead by example, live our values, and drive business relationships for the company by providing exceptional customer service;
• Creating and updating the following in a timely and accurate manner: Submissions, Proposals, Binders, Record Books, Schedules, Renewal Certificates, Pink Cards, Dashboards, Team Sales Sheets, Epic Entry for New Business/Prospects including schedule creation and custom form entry, Policy Document checking including new business and renewals.
• Ordering office supplies for both our Edmonton and Calgary branches including business cards, pink cards, contact sheets, printer toner, binders, stamps and branded items
• Ensure printers/areas are stocked with paper, binders, and folders
• Completing new hire baskets
• Maintaining postage machine (updates, supplies etc.)
• Process and distribute mail to all team members; process outgoing mail and ICS courier orders
• Reception coverage tasks may include but are not limited to: answering phones, greeting external clients, updating of employee lists, ordering catering, and boardroom bookings
• Processing reports including expiration reports and monthly customer statements and weekly invoices
• Preparing Pink cards for mailing or return to teams
• Addition and Deletion of Drivers including updating Epic and schedules
• Updating claims information in Epic with opening and closing notices
• Other duties as required.

WHAT WE REQUIRE:

• Minimum 2-years experience in an administrative role
• High School diploma and/or college certificate required
• Effective verbal and written communications skills
• High level of accuracy and attention to detail required
• Ability to take direction, work independently and within a team
• Positive and self-motivated
• Ability to multitask in a fast paced environment
• High level of proficiency (intermediate level) with Microsoft Office including MS Word, Excel, PowerPoint, Publisher and Outlook
• Excellent organization, planning and prioritizing skills
• Ability to meet deadlines with and communicate the status of assignments
• Strong customer focus with a high degree of resourcefulness, flexibility, and adaptability with shifting priorities