Responsible to: Operations Specialist

Department: Operations

Location: Vancouver HQ

Salary: 58-65k

We are looking for an operations coordinator to support all aspects of our company & operations. The operations coordinator responsibilities include providing operational support to business departments, managing inventory integrity, optimizing operational processes, overseeing process and quality management documentation, and liaising with external stakeholders.

Key Duties/Responsibilities:

• Maintaining day-to-day operations
• Supporting the operational requirements and resolving operational issues of business departments
• Optimizing operational processes and procedures to maximum efficiency while maintaining quality standards.
• Assisting with the implementation of new processes and procedures.
• Identifying initiatives to improve customer, employee and partner experiences.
• Support training of updated processes to existing and new employees
• Maintain inventory and record keeping integrity, follow up on required systems processing and investigation of discrepancies
• Interacting with partners, vendors and suppliers, answering questions, and resolving issues.
• Assist in the reorganization of operational processes to align with business requirements
• Liaise with contracted agencies and external support departments with operational requirements
• Tracking and reporting on operations department performance KPI's
• Developing and maintaining policy and procedure documents.
• Other duties to support business operations as assigned

Skills/Experience/Knowledge needed:

• Tertiary education in business administration, supply chain, operations or a related field or an equivalence of experience
• 2+ years of experience as an operations coordinator or in a similar role
• Ability to analyze and improve operational processes.
• Able to manage competing priorities and expectations between business departments
• Strong problem-solving and time management skills.
• Detail-oriented. Strong analytical skills with the ability to interpret data and identify actionable insights.
• Proficient in utilizing spreadsheet tools (i.e MS Excel) to manage, analyze, and identify trends for process improvement and reporting
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and with external partners
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.