Job Title: Customer Operations Associate

Work Type: Full Time - In Office

Salary Range: $50K - $60K annually + equity

Location: Toronto, ON

About the Company:

We are currently working with a leading Canadian FinTech startup in their search for a Customer Operations Associate to join their team.

Reporting directly to the Director of Product, you'll help onboard new users, answer questions, provide product support, and make sure every customer has a smooth, positive experience.

Responsibilities:

• Support customers via email, chat, phone, and social
• Help new users onboard and get set up smoothly
• Troubleshoot product and account issues
• Collaborate with internal teams to solve more complex problems
• Improve support docs and share customer feedback

Qualifications:

• 1+ year in customer support (bonus if in fintech/finance)
• Strong communication and problem-solving skills
• Interest in financial products and tech
• Comfortable with tools like Salesforce
• Willing to pitch in during evenings/weekends when needed

If this sounds like you then please apply!

Please note - only qualified applicants will be contacted.