National Service Manager

Oakville (Hybrid)

$80-100K

Role Overview:

We are looking for a results-driven leader to oversee service operations, drive team excellence, and enhance customer experience. This position requires strategic thinking, operational expertise, and a passion for continuous improvement.

Key Responsibilities:

• People & Performance Leadership: Build and develop a high-performing team by fostering a positive, growth-oriented work culture. Oversee hiring, training, and career development initiatives.
• Service Operations & Process Optimization: Collaborate with leadership to streamline workflows, improve efficiency, and ensure the service department operates at peak performance. Monitor key metrics and implement data-driven improvements.
• Customer-Centric Approach: Champion outstanding service delivery, manage escalations, and refine best practices to maintain high customer satisfaction levels.
• Financial & Business Strategy: Oversee budgeting, cost control, and revenue growth strategies. Develop competitive pricing structures and contribute to the company's long-term financial objectives.
• Training & Professional Growth: Provide ongoing coaching and performance feedback. Implement structured onboarding and training programs to maintain consistency in service excellence.

Qualifications:

• Proven track record in field service operations with strong leadership experience.
• Excellent organizational and strategic planning skills.
• Effective communicator with a focus on collaboration and problem-solving.
• Deep understanding of service operations, financial management, and performance optimization.

This opportunity is ideal for a leader who thrives in a dynamic environment and is committed to driving operational success.