Applicant Tracking System, CRM, and Metrics Analyst

Are you ready to lead and inspire in a growing healthcare organization? At Health PEI, we offer more than a job - we're inviting you to join a dynamic workplace committed to creating meaningful change. From hospitals to community care and beyond, you'll play a pivotal role in attracting top-tier health professionals and building a workforce that supports the evolving needs of Prince Edward Island. With access to training and development resources, leadership opportunities, and a collaborative environment, this is your chance to thrive while making a real difference in the lives of others. If you're passionate about shaping the future of healthcare, we want to hear from you.

Focus on managing the Applicant Tracking System (ATS), and CRM support to provide analytics and report on key recruitment metrics to inform decision-making and optimize performance.

Duties:

• Oversee daily operations of the Applicant Tracking System, and CRM ensuring system functionality and data integrity.
• Conduct weekly audits of data entry accuracy and completeness, rectifying discrepancies within 24 hours.
• Inform the Workforce Recruitment Managers and Director of ATS and CRM optimization issues
• Coordinate regular check-in meetings with the ATS and CRM vendors to proactively address any issues and be aware of any updates.
• Communicates and trains TA users on updates and new features and functions.
• Implement and optimize ATS and CRM workflows to improve efficiency.
• Perform system updates and patches as required by the vendor.
• Manage user access and permissions, reviewing and updating monthly.
• Develop and maintain ATS and CRM documentation, including user guides and standard operating procedures, updating quarterly or as required.
• Identify new recruitment technology and trends to be considered that will enhance efficiency.
• Troubleshoot ATS and CRM issues as they arise.
• Liaise with ATS and CRM vendors for advanced technical support, participating in regular check-ins.
• Generate weekly reports on key recruitment metrics (e.g., time-to-hire, source of hire, candidate experience)
• Produce monthly dashboards for leadership, highlighting trends and areas for improvement
• Conduct in-depth quarterly analysis of recruitment performance, including cost-per-hire and quality of hire metrics
• Develop and maintain a suite of standard reports, reviewing and updating bi-annually
• Analyze the effectiveness of various recruitment channels, providing recommendations for optimization monthly
• Monitor and report on compliance with recruitment policies and procedures.
• Attend meetings with recruitment managers to discuss data insights and identify areas for improvement.
• Participate in cross-functional meetings to align recruitment analytics with broader HR and organizational goals.
• Provide refresher training on updates and new features quarterly.

Other Qualifications

• Excellent verbal and written communication skills to effectively collaborate with stakeholders.
• Experience in conducting training sessions and providing user support for ATS or other human resources systems.
• Strong problem-solving skills to troubleshoot ATS/CRM issues and implement process improvements based on data analysis.
• Ability to adapt to changing recruitment needs and technologies, demonstrating a proactive approach to continuous improvement.

Salary Range: $36.37 - $45.45 per hour (Level 18)

Bi-Weekly Hours: 75 hours bi-weekly / Mon-Fri (8-4)

Posting ID: 167843

Please ensure the application clearly demonstrates how you meet the noted qualifications as applicants will be screened based on the information provided. We would like to thank all applicants for their interest; however, only those who are selected for an interview will be contacted.

Health PEI is committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and empowered to contribute.