Castolin Eutectic is the world leader in wear prevention and control. Our product range covers all processes for welding, brazing and thermal spraying of metals.

JOB DESCRIPTION :

Reporting to the Customer Service Spervisor , the incumbent is responsible for receiving and processing customer orders through to dispatch, and for all communications with our affiliates.

The Customer Service Coordinator performs the following duties:

• Establishes and maintains excellent relations with assigned customers
• Fulfill customer requests within available resources
• Receives customer orders, verifies information and confirms to customers
• Manages order files with all necessary back-up
• Follows up orders in consultation with the production department
• Schedules shipments according to availability
• Prepares shipping documents
• Prepares customs documents as required
• Assigns carriers
• Maintains ongoing communication with customers on order status
• Responds to customer inquiries
• Verifies and approves freight, customs and brokerage invoices
• Coordinates with Production and Quality Control to prioritize emergencies
• Makes suggestions and participates in improving the Quality Management System
• Coordinates the collection of customer complaints
• Maintains a list of outstanding orders and validates this list with production on a regular basis
• Ensures team support for continuous improvement of services offered
• Recommends training to staff
• Communicates information on shipping and receiving errors
• Produces a monthly report on shipping KPI's
• Ensures application of company operating policies

KNOWLEDGE REQUIREMENTS (INCLUDING FORMAL AND INFORMAL TRAINING)

• Secondary V diploma
• Experience in a customer service and logistics position
• Ability to establish meaningful relationships with customers
• Excellent written and verbal communication skills, in French and English
• Strong attention to detail
• Ability to multi-task
• Well-organized, ability to prioritize, enjoy working in a fast-paced environment
• Knowledge of the logistics/transport industry an asset

SKILLS

• Leadership and good communication skills
• Motivator and coach
• Attention to detail, interpersonal skills and sense of confidentiality
• Availability