About the Role
The Bayshore Specialty Rx Field Nurse Case Manager will be a single point of contact for physicians. You will work with the Reimbursement Specialist to support patients throughout the entire patient support program journey. The Field Nurse Case Manager thrives in an environment that emphasizes teamwork, accountability, processes a deep willingness to serve customers and drives positive customer and patient experience in a fast-paced work environment.
This role is operated on a remote basis and is open to candidates that reside in Alberta.
A Day in the Life
Provide exemplary courteous professional service to all program stakeholders
Assist the prescribing physician to complete patient enrolment; including on-site visits to the physician's office to gather all pertinent and appropriate information to complete the necessary forms (private and/or provincial insurance) in a concise, organized, and professional manner
Proactively offers support and advocacy to patients and HCP
Visits prescribers in their assigned area to assist with paperwork in office as required
Review patient charts to gather all pertinent and appropriate information to complete necessary reimbursement forms in a concise, organized and professional manner
Liaise and advocate with third party provider
Provide ongoing support and assistance to ensure patient adherence
Coordinate patient injection training as required
Liaise with client (Patient Experience Lead, Territory Manager, Medical Science Liaisons) as required to provide optimal service to HCPS, Patients and clinics
Actively establish and strengthen relationships with HCP within assigned region through on site and virtual visits
Identify, report and document Adverse Events as per Pharmacovigilance requirements
Participate in ongoing internal and/or external continuing education activities
Adhere to Bayshore Policies and Procedures
Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System as well as key performance indicators for the program.
Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
Maintain confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel
Reliable, high-speed home internet required
Dedicated workspace free from distractions
Complete other tasks as requested
Job Qualification
What You Bring to the Team
Graduate of registered Nursing Program or registered practical nursing program holding current registration from a provincial licensing body in Canada.
Registered Nurse or Registered Practical Nurse (RN/RPN) license
Current registration/ licensing with the provincial regulating body of residence
Experience in Patient Support Programs and/ or Immunology an asset
Excellent customer service skills
Excellent verbal and written communication skills and interpersonal skills
Excellent computer skills; Microsoft Suite of products (minimum intermediate level of Excel, Word, PowerPoint)
Understanding of provincial and private coverage criteria and how to navigate the Canadian Drug Coverage Landscape is considered an asset
Strong critical thinking and problem-solving skills
Accurate data collection and integrity
Ease with working in a paperless environment
Proven ability to work in a team environment
Ability to resolve conflict in a professional manner
Strong sense of organization and attention to detail
Self-regulation of time management and the ability to multi-task and adhere to deadlines
Familiarity with PIPEDA and how it applies in a confidential patient environment
Valid driver's license - Ability to travel as required and must have access to reliable transportation