We are hiring Customer Care Representatives in Calgary, Alberta!
Action Furnace is a residential HVAC company located in Alberta. Our focus is to continuously provide our customers with an exceptional experience pillared by integrity, teamwork, learning, teaching, and embracing change. We provide above average compensation, an amazing benefits plan, RRSPs, and the opportunity to grow within the company! We know that when our people are happy, so are our customers!
Reporting to the Customer Care Manager, the Customer Care Representative is a frontline professional who interacts with customers on behalf of the company. They provide customers with information about products and services, schedule appointments and when necessary, handle concerns and complaints. The Customer Care Representative is to maintain a working knowledgeable of the products and services offered to provide customers with the best experience. Customer Care Representative's are encouraged to recommend products and services based on the customer's home service needs.
Perks and benefits to working at Action Furnace:
Paid training program
Health and dental benefits, RRSP matching program, and Health Spending Account benefits
Flexible schedule
Unlimited growth opportunities
Amazing company culture
Responsibilities:
This position will include, but not be limited to the following:
Inbound Appointment Booking
Schedule service, maintenance, and sales appointments
Maintain customer records by updating account information
Promptly manage a variety of inbound customer inquiries via phone, email, and webchat
Outbound Appointment Booking
Contact club members when annual services are due
Miscellaneous customer follow-up calls
Office Support
Arrange for customers to receive invoices and club membership information via mail
Collaborate effectively with other departments, such as dispatch, sales, memberships, and marketing, to ensure seamless customer experiences
Customer Experience
Maintain working knowledge of all company products, services, pricing, and promotions
Work through and answer product or service questions
Discuss membership benefits with customers
Provide peace of mind to the customer by educating them on the services we offer
Conducting daily vehicle inspections and basic vehicle maintenance
Qualifications:
Interpersonal skills - Warm and friendly and when speaking to customer; demonstrate empathy when dealing with unhappy customers; and can influence.
Communication - Strong internal and external communication skills, both written and oral; demonstrated when communicating with staff and customers.
Computer skills - Have working knowledge of Microsoft Windows software ie: Outlook, Word, Excel, as well as Windows operating system
Values:
Commitment to Teaching and Learning - Demonstrates ownership of work, ability to help others by encouraging, motivating, and coaching.
Integrity - Demonstrates ability to follow through on commitments. Do the right thing.
Embrace Change - Demonstrates a "can do" mentality and takes on an assertive approach to welcoming changes set out by the leadership team.
Team Player - Ability to work collaboratively with others to achieve company objectives.
We would love to see you join the Action Furnace team so if this sounds like an exciting opportunity for you, please do not hesitate in applying!
Action Furnace is committed to providing an accessible environment for all our employees. Candidates are encouraged to discuss any accommodation they may need.