CCHS Facility: Cleveland Clinic Canada
Department: Patient Experience
Job Title: General Operations Coordinator
Reports to: Senior Manager, Patient Experience
ABOUT CLEVELAND CLINIC
As a global, academic medical centre, Cleveland Clinic has provided world class patient care to people from around the world since 1921. Cleveland Clinic Canada, the Canadian location of the Cleveland Clinic, opened in 2006 and has two locations in downtown and midtown Toronto. Our multi-disciplinary team of clinicians provide a variety virtual and in person services to help our patients' age well and move better. To learn more visit .
GENERAL SUMMARY:
The General Operations Coordinator must be a team player who is passionate about helping others, and has the desire to expand their knowledge while supporting a team of operational and administrative staff.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Demonstrates leadership by practicing empathy, active listening, communication and strategic thinking
Oversight of all general operations requests, including maintenance and vendor requests
On-site day-to-day support of Patient Service Representatives, Referral Coordinators and Environmental Services Technicians
In collaboration with Manager, Sports Health, oversight and supervision for scheduling vacation requests and coverage for team
Supply Chain Management
Collaborates with Manager, Sports Health, and various leaders within the organization, for continuous process and service delivery improvement
Strong focus on quality, safety and customer service excellence
Works with Senior Manager, Patient Experience to provide feedback regarding employee performance and reviews
Assists with orientation and onboarding for new employees on the Patient Experience team
Works closely with the Manager, Sports Health to align policies and practices across Cleveland Clinic Canada locations
Implements and updates Operational and Patient Experience policies to guide daily processes and maximize productivity in the workplace to meet objectives
MINIMUM QUALIFICATIONS:
_Education, Knowledge, Skills and Abilities_
Positive attitude and outlook
Natural relationship builder
Ability to multi task and navigate different computer applications
Excellent verbal and written communication skills
A team player with high level of dedication
Excellent organizational, prioritizing and time management skills
Ability to work in a fast paced environment
Detail-oriented with strong analytical skills
Ability to work well both independently and as a part of a team
Microsoft outlook, Excel and PowerPoint
_Required Length and Type of Experience_
Business or Office Administration degree is an asset
Leadership Experience Required
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Benefits:
Dental care
Extended health care
Paid time off
Store discount
Wellness program
Schedule:
8 hour shift
Monday to Friday
Experience:
leadership: 1 year (preferred)
health care administration: 4 years (preferred)
Work Location: In person