YWCA TORONTO EMPLOYMENT CENTRE IS SUPPORTING OUR EMPLOYER PARTNER; AMERICAN EXPRESS WITH FILLING SEVERAL BI-LINGUAL (ENGLISH/FRENCH) CUSTOMER SERVICE ADVISOR POSITIONS .
FLUENCY IN FRENCH AND ENGLISH IS MANDATORY. THIS IS A HYBRID ROLE (3 DAYS/WEEK IN OFFICE)
Location - North York
Permanent role
$47k/year + monthly sales incentives + comprehensive benefits from day 01
Working hours: Full Time. We are open from 9am to 9pm Monday to Sunday EST. Shifts are expected to range between these hours (Monday to Sunday). 5 days' work week (8 hrs. shift)
Responsibilities:
Provide premium customer care to Small Business customers, in addition to cross selling, upgrading and acquiring new potential small business customers.
Take inbound calls throughout the day; evaluate and analyze account information while recommending tailored solutions to small business owners
Work in highly structured and KPI driven environment
Promptly and accurately respond to inbound phone servicing inquiries both in English and French
Responsible for adhering to all compliance standards per guidelines and metrics
Profile for Success:
Flexibility and willingness to work in a shift environment
Conversationalist (can start and hold conversation comfortably).
Exceptional ability to connect and engage with people
Great problem-solving skills, with the aim to solve on the first contact
Comfortable with learning and navigating digital technologies
Experience in sales/customer service is an asset
Job Type : Permanent
Schedule: Monday to Friday and weekends as needed
Education : DCS / DEC (required)
Job Types: Full-time, Permanent
Pay: From $47,000.00 per year
Benefits:
Dental care
Extended health care
Paid time off
Schedule:
8 hour shift
Monday to Friday
Weekends as needed
Application question(s):
Are you an International Student?
Are you returning to school in 2024?
Are you legally entitled to work in Canada?
Are you employed? If YES, how many hours weekly?
Work Location: Hybrid remote in North York, ON M6J 3W9
Application deadline: 2024-05-23