About Frontier Power Products:
Frontier Power Products is an established company with over 40 years of experience and expertise in delivering top-tier power generation solutions, marine engines, and industrial engines tailored for the rugged conditions of Western Canada. There are few places on earth that have such a diverse set of challenges where engines are called upon to perform in extreme cold or high temperatures, from sea level to the tops of the Rocky Mountains and in some of the most remote locations on Earth. To meet these challenges, Frontier Power meticulously designs products that anticipate site conditions, offering customized engines and generator sets meticulously crafted to excel for our valued customers. At Frontier Power Products, our core values center around fostering empowerment, accountability, and perseverance, all while embodying the highest standards of character.
Frontier Power Product ULC is a part of Brandt Holding Co.'s Industrial Division, and M-K Power Products is a division Frontier Power Products ULC.
Why Join the Frontier Power Team?
The Benefits:
Dental and Extended Health Insurance
Life Insurance
Vision Care
Employee and Family Assistance Program
Tuition Reimbursement Program
Pension Plan
Paid Time Off
The People & Culture: You will be a part of a collaborative and dedicated team who you will be proud to work with.
Overview of the Position: A Service Writer is pivotal in orchestrating the smooth execution of maintenance and repair tasks. They liaise with specialized technicians to schedule and oversee repairs, and meticulously coordinate the procurement of necessary components. Their role extends to estimating costs, ensuring compliance with industry regulations, and maintaining meticulous records to uphold operational integrity and customer satisfaction.
Key Duties and Responsibilities:
Plans, coordinates and executes a field/shop service schedule that maximizes productivity while surpassing customer expectations
Provide repair and parts quotes/estimates
Create work orders, administer technician hours, acquire approval signatures and invoices when job is complete
Gather and maintain customer information by maintaining rapport explaining estimates/quotes, obtaining and providing telephone numbers, answering questions and concerns
Maintains immaculate customer service records
Check for service bulletins
Make out of town arrangements for service techs
Experience and Qualifications:
Some previous technical knowledge of generators/machinery is required
Experience and knowledge of cross border shipping and compliance requirements
2-4 years of experience using EPR software, experience using Epicor ERP is an asset
Previous service experience as a Service Dispatcher or Service Coordinator would be an asset
Strong communication skills
Exceptional customer service and problem solving skills
Strong organizational and prioritization aptitude
Proficient with Microsoft Office programs - Excel, Word, PowerPoint, Outlook, SharePoint,
How to Apply:
If you believe your skill set matches the above description and are an enthusiastic, innovative, passionate and energetic individual please click on the "Apply" button to submit your resume for consideration.
We would like to thank you for applying and for your interest in working with Frontier Power Products ULC. Due to the number of applicants, we will only contact candidates who meet our requirements.
Job Type: Full-time
Pay: $50,000.00-$60,000.00 per year
Schedule:
8 hour shift
Day shift
Monday to Friday
Application question(s):
Are you authorized to work in Canada?
Experience:
service advisor: 2 years (required)
Customer service: 3 years (required)
Work Location: In person