Whatever you do, you'll make a difference at Lafarge Canada. Because we know that your passion and curiosity are the natural resources the world needs. Thanks to our teams' energy, commitment and ideas, we are reinventing how the world builds to make Canada greener and smarter for all.
Customer Value Center - Intern
Requisition ID: 6245
Location:
Calgary, AB, CA, T2C 5G9
Pay Type: Hourly
WHO IS LAFARGE?
As a global leader in innovative and sustainable building solutions, Lafarge is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It's all thanks to our 7,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.
WHO ARE LAFARGE PEOPLE?
Lafarge people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.
Overview:
This is a university student position that will challenge and develop an individual in a professional corporate setting. The successful candidate can expect to be assigned responsibilities to support various functions within the Customer Value Center of Lafarge Western Canada's Cement group. In addition to assigned responsibilities, the individual will be provided with development opportunities to learn more about different aspects of Lafarge's business based on the individual's areas of interest.
Key Responsibilities:
Adheres to all Lafarge Safety policies and procedures.
Creation of cement orders received via email and communication with carriers to carry out planning.
Assist with the resolution of disputed invoices
Processing credit card payments and reconciliation
Administration responsibilities with Salesforce
Customer account reconciliation/cleanup effort when necessary
Learning/Development Opportunities (based on candidate's preference):
Backup Order entry for the order desk.
Communication and transparency on activities that should involve CVC, Sales, Credit, the Financial Service Center, or any other department. Foster an environment of teamwork and cooperation with these other groups.
Ensure proper documentation is kept for transactions that will stand up to the scrutiny of auditory requirements.
Input manual bills of Lading as well as any other additional billing required by the business.
Results/Accountabilities:
Learn and adhere to the Lafarge Safety program
Ensure that professionalism is an integral part of all activities
Follow-up and resolve issues as they relate to customer billing
Learn upstream and downstream effects of working with an ERP system and consider these effects when making decisions
Follows the standard operating procedures for department
Relationships with Others' Jobs:
Works closely with logistics, sales, and finance organizations, including Transportation
Managers for Rail/Truck/Barge, Financial Managers and Analysts, Sales Representatives and District Sales Managers.
Communicates and coordinates with Manager and others on changes and issues pertaining to freight.
Qualifications
Education and Experience:
Active candidate for Bachelor degree in logistics, supply chain, business management or related field
Knowledge and Skills:
Strong written and verbal communication skills
High degree of accuracy and attention to detail
Strong data gathering and analytical skills
Proficient with Microsoft Office and/or Google
Problem solving, decision making, and multi-tasking skills
Time and self management skills - includes ability to realize current priorities associated with competing tasks
Professionalism
Interpersonal savvy
As part of our dedicated focus on the health and safety of all employees, a pre-employment medical, including drug and alcohol testing and a criminal record check, may be required.
YOUR LAFARGE EXPERIENCE
At Lafarge, there is endless opportunity for you to play your part. Whether you're in a technical, managerial, or frontline role, you can shape a career that works for you. With us you'll have the chance to embrace the passion we share for our planet. You'll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it's only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.