General Employment Details
Permanent Full-Time (40 Hours/ week)
Hours : 7:30am-4:00pm

Hourly Rate : $23.00-$25.00

Reports to: Mechanical Manager

ADESA/OPENLANE Canada is the country's largest wholesale vehicle auction and remarketing services company. ADESA/OPENLANE provides state-of-the art facilities and technologies to help dealers and consignors buy and sell used cars, trucks, RVs, boats, motorcycles and heavy equipment.

ADESA/OPENLANE Vancouver is one of ADESA/OPENLANE Canada's 14 wholesale vehicle auctions that are located across Canada, coast to coast and the employer of choice in the Canadian automotive remarketing industry.

Responsibilities:

• Coordinating flow of vehicles through auction services improving days to turn

• Facilitate day to day operations of Mechanical & Frontline shops with rapidly expanding Non auction/buyer smart repairs

• Assessing and quoting needed repairs as well as communicating with customers on a daily basis.

• Sourcing parts and looking up labour times.

• Establishing working relationship with suppliers and vendors.

• Input of parts and labour costs into the Portal. Billing out of work performed with the correct charges and mark ups .

• Managing workload and delegating jobs for technicians and shops workflow.

• Processing pre-sale and post-sale inspections.

• Identifying Arbitration units and sourcing repairs and resolutions.

• Assisting with windshield and key replacements.

• Performs moderately complex clerical and numerical processing activities of a clerical nature including selecting, compiling, verifying and processing data

• Discrepancy investigation and communicating same to appropriate personnel in a timely manner

• Electronically or manually enters moderately complex reports and processes data

• Duties may also include ordering office supplies, sorting and distributing mail, processing materials for courier, faxing documents, photocopying etc.

Required Skills, Knowledge and Experience:

• 3 years of Service Advisor experience

• Automotive industry experience with an understanding of automotive parts and product lines

• Excellent interpersonal communication and customer service skills

• Must be well organized, multi-tasker, work well under pressure

• Proficient in Microsoft Office applications

• An understanding of Automotive (repair) knowledge and automotive product lines

• Proficient in Microsoft Office applications Excellent organizational skills

• Flexible schedule required Monday-Saturday