Are you a proactive and positive individual who takes pride in providing a great customer experience and enjoys finding a solution? Are you willing and able to support clients in both French and English? If so, we have an exciting opportunity for you!
What we are about - Make Space
Make Space () is a Canadian-owned and operated company with a proven track record poised for exponential growth. We operate over 45+ locations with a broad range of storage solutions for personal and business needs. We currently operate in all provinces from British Columbia through to Quebec. We are focused on providing the best-in-class customer service and making storage simple for our clients. We continue to grow our portfolio of operations through organic growth, development, and real estate acquisitions. We believe that having fun is essential to our overall success!
What we offer:
Competitive salary
Company Paid Benefits
Paid Time Off
Paid Orientation and ongoing training
Hybrid Work Schedule
Supportive Team
Who we are looking for to join the team:
We are looking for a versatile and enthusiastic candidate who thrives in a fast-paced environment. Our company operates in six provinces, including the recent addition of Quebec, and being bilingual is required for our growing team. We offer diverse storage solutions to our clients, and our goal is to simplify the storage process. Our customers range from companies in construction or commercial business to individuals moving, renovating, or downsizing. As each client is unique, switching gears and wearing multiple hats is important to provide them with the right information and quotes. The role involves accepting calls, emails, and online chats, supporting our busy facilities. Having some experience in a call center, busy switchboard, or fast-paced customer-facing environment is an asset.
Job Description:
The Customer Service Representative will report directly to the Manager of Operations. Our regional office is in Woodbridge, and the role will have a hybrid work schedule. A schedule will be in place to ensure coverage coast to coast, the candidate will be expected to work on weekends, Saturdays or Sundays.
The role entails being an attentive listener who pays close attention to the customer's requirements and preferences. By actively listening and comprehending what they aim to achieve, we can suggest the most suitable solution, product, and pricing. Excellent communication skills, both written and verbal, and the ability to follow up promptly are necessary. You will work collaboratively with other departments and establish connections with clients and colleagues across Canada.
Roles & Responsibility:
Professional and positive customer interaction by phone, email, and live chat.
Provide timely and accurate quotes and pricing.
Prospect, pitch, and close on various products and services.
Ability to upsell or combine product opportunities.
Generate sales and rental opportunities by contacting new and existing customers and sales leads.
Ability to manage multiple tasks across various geographical locations and service types simultaneously.
Processing payments, invoices and receipts.
Support various admin sites for CRM, facility access, gate codes, etc
Accurate data entry; detailed notes for follow-up and reference
Supporting the logistics, dispatch and coordination of the portable containers
Troubleshooting ability: turn a problem into a solution.
Looking for opportunities to improve processes or support the business.
Additional duties as required by management and team.
Qualifications & Experience:
2-3 years of experience in customer service, inside sales or call center, or equivalent.
Bilingual, French and English to support our Quebec locations.
Positive and Optimistic, always looking for a solution.
Critical thinking abilities, turning a problem into an opportunity.
Customer service excellence, follow-up, and follow-through for clients.
Conflict management, diffusing client issues and complaints.
Tech Saavy, ability to learn and use new systems.
Office Suite, Outlook, Word, Excel proficiency
Job Types: Full-time, Permanent
Pay: $45,000.00-$50,000.00 per year
Benefits:
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Schedule:
8 hour shift
Monday to Friday
Weekends as needed
Application question(s):
What does great customer service mean to you? Please explain
Experience:
Call Center: 2 years (preferred)
Language:
English (required)
French (required)
Work Location: Hybrid remote in Woodbridge, ON L4H 1X9