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ICBC's IS Claims Applications department requires a Business Systems Analyst to work on applications and environments which support the Claims business area. Applications include COTS and purpose built solutions.
This role will be responsible for tracking and managing and resolving incidents and problems from the use of IS Claims related applications which are related to complex and integrated corporate systems for internal and external customers. The BSA will take on the primary responsibility to ensure incidents are analyzed and triaged in timely manner to restore services to both internal and external users and to ensure Service Level Agreements are met.
Specifically, you will:
Document systems and acceptance criteria based on business requirements.
Work collaboratively within a cross-functional team and facilitate business and technical discussions/ workshops and other activities.
Clearly articulate requirements, proactively collaborate with team, and facilitate development and testing activities to ensure the solution meets the business need.
Provide data to business stakeholders for analysis and remediation.
Establish and maintain positive relationships with stakeholders.
Identify root cause of defects/incidents and communicate resolution.
Position Requirements:
This position will require someone who has 3-5 years of experience in Business Systems Analysis. The ideal candidate will possess the following qualifications:
Experience in identifying and understanding client needs, validating with key stakeholders and evaluating alternative solutions.
Hands-on experience in SQL/Oracle and process mapping tools (e.g. Visio).
Demonstrate basic knowledge of different requirement gathering techniques and basic understanding of UI and design principles, functional and non-functional requirements.
Hands on experience in following an Agile methodology.
Ability to plan, prioritize and complete multiple concurrent tasks in an environment of changing deadlines, priorities and requirements.
Effective written and oral communication skills.
Demonstrated critical thinking, problem solving and learning agility.
Ability to work independently and in a cross-functional team environment.
Exposure to SPLUNK, JIRA, HPSM, and/or SharePoint is an asset.
Experience with Guidewire ClaimCenter would be a asset.
Understanding of basic testing techniques would be an asset.
Please include with your resume a cover letter that describes your experience with Business System Analysis working in an Agile team that closely relate to this position. Also include other related experience you feel will also be an asset to this role.
About us:
At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.
Work arrangements defined:
Hybrid 8 - you will work a minimum of 8 days per month at your primary in-office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.