Hospice Niagara, a not-for-profit charitable organization that focuses on improving the quality of life for people living with life-limiting illnesses, death, dying, grief and loss, is seeking a Clinical Navigator. This is a part-time, hybrid position which will require you to work on-site at Hospice Niagara in St. Catharine's.
Position Summary
As a member of an interdisciplinary Palliative Shared Care Team, the Clinical Navigator & Client Service Coordinator ("Clinical Navigator") coordinates referrals to Hospice Niagara team members, and Nurse Practitioners and Physicians working members of this team. This position also provides triage for the Shared Care Palliative Care Outreach Team. This position also provides individual assessments for families in underserved areas, with the goal of linking the family to other Hospice Niagara Services. This position provides support and back-up for all other administrative positions, including physician phone calls, billing and file maintenance.
Key Responsibilities
Prioritizing all incoming calls from patients, families, community agencies and physicians, ensuring team members are up-to-date on client and family care at all times
Determining and interpreting the needs of clients and families, triaging needs and informing the physician's and care providers of the order of priority
Follow-up to ensure services and information has been received by all parties and services are in place
Managing client files, ensuring information is up-to-date at all times
Preparing clinical rounds lists, updating client information
Leading clinical rounds, ensuring confidentiality of client information
Preparing accurate statistical reports as required
Transcription of physician visit information to medical record
Notifying team members and updating family file when situations change including the death of a client to ensure bereavement services are in place
Assessment of the needs of client and family needs in assigned underserved jurisdictions
Referring clients and family members in underserved jurisdictions to Hospice Niagara volunteer and other services
Providing administrative support and/or back-up for other team members, whether or not their employment is with Hospice Niagara
Other duties as assigned
Skills & Attributes
Demonstrated skills in medical terminology and transcription
Excellent interpersonal and conflict resolution skills
Knowledgeable of support services and resources in the community
Comfort in working with a number of software program for the purpose of statistical reporting
Excellent written and verbal communication skills
Computer literacy level to manage Team operations: Word, Excel, Access
Exhibit a professional, compassionate and caring approach
Demonstrate strong active listening and interpersonal communication skills
Ability to develop relationships based on trust, compassion and empathy
Effectively set appropriate boundaries and understand the limitations of volunteers in client care
Demonstrate a high degree of self-direction and self-motivation
Demonstrate a healthy adjustment to loss and exercise ongoing self-care
Academic, Training, Knowledge & Experience
3-5 years' experience working in hospice palliative care
Registered Practical Nurse or other health related diploma preferred
Experience working and collaborating within a multidisciplinary team
Experience working with local organizations and primary care
Vulnerable Sector Police Check (favourable, within past 12 months)
First Aid/CPR (preferred, must be taken within 12 months of hire)
Safe Food Handling (preferred, must be completed within 12 months of hire)
Please note that Hospice Niagara requires that all newly hired employees are to be fully vaccinated against COVID-19 as a condition of being hired and provide proof of full vaccination, or provide proof of a bona fide medical or Human Rights Code exemption on a form issued from and approved by Hospice Niagara.