Drive for Excellence
At Performance Acura Niagara we are committed to guest service. A proud recipient of the Acura Client Experience (ACE) award for service, we go the extra mile in providing care to everyone who walks through our doors.
Performance Acura Niagara is currently seeking a Parts Advisor to join our dynamic team in St. Catharines.
About Us
Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principals we were built on that guide us today:
Great Experience: Every customer is entitled to a great experience
Integrity: We are honest and transparent in our actions
Diversity: We are stronger through the inclusion of people, brands and ideas
Innovation: We passionately embrace opportunities for new and continuous improvements
Empowerment: We encourage and support our people in taking initiative
Giving Back: We positively impact the communities in which we live, work and raise families
Here's what you'll deliver:
Answering parts related to phone calls, receiving parts, maintaining organization and accurate inventory in the parts room.
Safely operating company vehicles to supply parts to technicians, customers and deliveries to wholesale customers.
Actively sell and promote parts to the customers and order parts based on needs.
Inspect damaged parts brought in by customers to determine the proper replacement.
Identify the necessary part on the basis of the customer's description of the trouble.
Examine returned parts for defects and confer with customers about exchanging the part or refunding their money.
Consult catalogs for stock numbers and prices and bring parts from the stockroom.
Suggest a part that is interchangeable.
Place a special order for the part or refer the customer elsewhere, if the customer needs a part that is not stocked.
Unpack and mark incoming parts and store them in the stockroom according to a prearranged system.
Receive and fill telephone orders.
Keep catalogs and price lists up-to-date.
Record sales, take inventory.
Excellent customer service skills.
Adhere to all rules, regulations and procedures.
Make sure all work performed is thorough, accurate, and completed in a timely fashion.
What you need to succeed:
1 year of Parts Advisor experience at Dealership level with strong automotive knowledge is an asset.
Excellent communication and customer service skills.
Must have valid Class 'G' Ontario driver's license and clean drivers abstract.
Must have the ability to work in a fast paced environment.
Personable, adaptable, and versatile.
Willing to work as a member of a team and interact with others in a professional and courteous manner.
Work effectively without supervision.
Attend factory-sponsored training classes as scheduled by management.
Attend dealer-specified training courses as scheduled by management.
Perform "e-learn" courses as scheduled by management.
Maintain a high quality standard in the Parts Department
What's in it for you?
Excellent management support and guidance
Opportunities through our Internal career mobility program
Access to health, dental and vision insurance
Disability, critical illness and life insurance for the unexpected
Our Employee Assistance Plan (EAP) for you and your family's wellness
Discount on vehicles, service and parts for you and your family
Discounts to retailers and service providers across the country
Free and engaging employee events
Did we mention we love giving back to our communities?!
This compensation range will be based on knowledge, experience and bonus earnings
Job Type: Full Time - Permanent
Salary: $45,000 - $50,000 (including bonus) per year
Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.
We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.