Business Analyst - Automated Case Management Platform Onboarding On behalf of our client in the Banking Sector, PROCOM is looking for a Business Analyst - Automated Case Management Platform Onboarding. Business Analyst - Automated Case Management Platform Onboarding - Job Description
Senior Business Analyst to join our team and play a critical role in the onboarding process of a new automated case management platform
This individual will collaborate closely with the project manager, product owner and other stakeholders to understand business requirements, create detailed use cases, and develop user stories to facilitate the seamless transition to the new system
The ideal candidate will have strong analytical skills, excellent communication abilities, and a proven track record of successfully implementing business process improvements
Requirements Gathering: Work closely with stakeholders to gather and document business requirements related to the onboarding process onto the automated case management platform
Use Case Development: Create comprehensive use cases that outline the interactions and workflows within the automated case management platform, ensuring alignment with business objectives and user needs
User Story Creation: Translate business requirements and use cases into detailed user stories with clear acceptance criteria, facilitating the agile development process
Collaboration with Project Manager: Partner with the project manager to prioritize tasks, track progress, and address any issues or challenges that arise during the onboarding process
Stakeholder Communication: Maintain open communication channels with stakeholders to ensure alignment between business needs and technical solutions, providing regular updates and soliciting feedback as needed
Testing Support: Assist in the creation of test plans and participate in user acceptance testing to validate that the automated case management platform meets the specified requirements and functionality
Training and Documentation: Develop training materials and documentation to support end-users in adopting the new system effectively, providing ongoing support and guidance as needed
Business Analyst - Automated Case Management Platform Onboarding - Mandatory Skills
Bachelor's degree in business administration, Information Technology, or related field
5+ years of experience as a Business Analyst, with a focus on process improvement and system implementation projects
Strong understanding of business analysis methodologies, including requirements elicitation, use case development, and user story writing
Proficiency in agile methodologies and tools such as JIRA
Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders at all levels
Business Analyst - Automated Case Management Platform Onboarding - Preferred Skills
Relevant certifications such as CBAP (Certified Business Analysis Professional) or PMI-PBA (Professional in Business Analysis) are preferred
Experience with Automated Case Management Platforms or similar systems is preferred
Business Analyst - Automated Case Management Platform Onboarding - Assignment Start Date ASAP - 5 months to start Business Analyst - Automated Case Management Platform Onboarding - Assignment Location Toronto, ON - Work Hybrid