Spécialiste du matériel et de l'assistance informatique / IT Hardware and Support Specialist
Randstad USA
Montreal, QC
Location: Onsite, 5 days a week 3333 Boulevard Cote Vertu Ouest bureau 500, Saint-Laurent, Quebec H4R 2N1
Permanent, full-time opportunity
Work Hours: 8:30 am to 5:00 pm EST (May vary depending on business requirements)
A day in the life of an IT Hardware and Support Specialist:
- Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
- Handle user requests via our ticketing system, phone, chat or walk-ins regarding any IT related issues
- Guide non-technical users with simple, step-by-step instructions
- Properly document in detail the events of each request
- Conduct onsite as well as remote troubleshooting where the business requires (may be required in different office locations occasionally)
- Prepare hardware for deployment to business users
- Follow up with business users for equipment returns
- Keep track of all onsite, office-assigned and user-assigned inventory
- Follow up with clients to ensure their systems are functional and to collect user feedback
- Help create, update and maintain knowledge base, procedures, processes to improve departmental functions
- Follow up with suppliers for equipment deployment and retrievals
- Work with other IT teams and cross functional departments to receive added support
- Available to work light overtime when required
Do you have what it takes:
- Minimum 2 years of hardware and IT support experience
- Minimum post-secondary diploma preferably in Computer Science
- English - fluent
- French - fluent
- IT Certifications an asset
- ITIL experience an asset
Key Competencies:
- Strong communication skills
- Organized
- Autonomous
- Team player
- Customer service oriented
- Detail oriented
Our organization is across Canada and in 38 countries. As detailed in the job description, this job involves communicating, both verbally and in writing, with other Randstad teams located across Canada and with our international clients and partners. [, international customers and partners represent the major part of our activities]. Based on an evaluation, we have determined that the duties of the IT Hardware and Support Specialist position requires knowledge of English in addition to French (oral and written). We also determined that the English language skills already required of other employees do not permit the performance of English language skills tasks related to the IT Hardware and Support Specialist position. However, Randstad limits as much as possible the number of positions for which the knowledge of another language is required to ensure the effective accomplishment of its mission. Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community. Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process. ###b### PandoLogic. Category:
Permanent, full-time opportunity
Work Hours: 8:30 am to 5:00 pm EST (May vary depending on business requirements)
A day in the life of an IT Hardware and Support Specialist:
- Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
- Handle user requests via our ticketing system, phone, chat or walk-ins regarding any IT related issues
- Guide non-technical users with simple, step-by-step instructions
- Properly document in detail the events of each request
- Conduct onsite as well as remote troubleshooting where the business requires (may be required in different office locations occasionally)
- Prepare hardware for deployment to business users
- Follow up with business users for equipment returns
- Keep track of all onsite, office-assigned and user-assigned inventory
- Follow up with clients to ensure their systems are functional and to collect user feedback
- Help create, update and maintain knowledge base, procedures, processes to improve departmental functions
- Follow up with suppliers for equipment deployment and retrievals
- Work with other IT teams and cross functional departments to receive added support
- Available to work light overtime when required
Do you have what it takes:
- Minimum 2 years of hardware and IT support experience
- Minimum post-secondary diploma preferably in Computer Science
- English - fluent
- French - fluent
- IT Certifications an asset
- ITIL experience an asset
Key Competencies:
- Strong communication skills
- Organized
- Autonomous
- Team player
- Customer service oriented
- Detail oriented
Our organization is across Canada and in 38 countries. As detailed in the job description, this job involves communicating, both verbally and in writing, with other Randstad teams located across Canada and with our international clients and partners. [, international customers and partners represent the major part of our activities]. Based on an evaluation, we have determined that the duties of the IT Hardware and Support Specialist position requires knowledge of English in addition to French (oral and written). We also determined that the English language skills already required of other employees do not permit the performance of English language skills tasks related to the IT Hardware and Support Specialist position. However, Randstad limits as much as possible the number of positions for which the knowledge of another language is required to ensure the effective accomplishment of its mission. Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community. Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process. ###b### PandoLogic. Category: