Job Posting Job Summary

Job Description

WHAT IS THE OPPORTUNITY?

The Personal and Commercial Banking (P&CB) arm of RBC is in the preparation stages of launching a groundbreaking program to deliver the best customer experiences by equipping our advisors with the very latest technology and processes in the industry. We have partnered with Salesforce to build out our next gen CRM Advisor Platform, the cornerstone of this critical transformational program. Together, we're aiming to take a giant leap towards our goal of becoming a digitally enabled relationship bank. As a Senior Site Reliability Engineer on the Client360 Advisor Platform team you will be responsible for monitoring, deploying, and maintaining applications built on the Salesforce platform & applications used to integrate Salesforce with other RBC systems. You will be actively involved in handling production problem situations and applying changes as needed.

WHAT WILL YOU DO?

• Ensure problems are quickly identified and solved through review of Zeke / Splunk / Dynatrace / Salesforce monitoring, inbound calls, email or ServiceNow tickets while providing the highest possible level of production support.
• Monitor availability and taking a holistic view of system health
• Monitor production batch jobs
• Engage appropriate operations/support personnel on a technical level to resolve issues in a timely manner.
• Work with Lightning platform including APEX coding, Aura framework, Lightning Web Components, API's, Platform Events and Salesforce Data Model.
• Understand the Salesforce platform and its architecture and product suite including Sales & Service Cloud and Financial Services Cloud
• Work with web development technologies like Java, .NET, HTML, XML, JSP and JavaScript.
• Integrate Salesforce applications with 3rd party systems using APIs, UI frameworks and event based integration patterns.
• Work with ETL tools (DataStage) & OCP
• Review all errors with management and recommends permanent solutions to avoid a reoccurrence and identify the potential impact to the bank.
• Recommend and drive workflow changes, process improvements and procedural changes, as well as system modifications and time & motion engagements with both internal partners and external vendors
• Ensure that services are available as per client expectations and as per Service Level Agreement.
• Coach more junior resources and be a first point of escalation

WHAT DO YOU NEED TO SUCCEED?

MUST HAVE:

• 2+ years Hands-on experience with Salesforce functionalities, administration, development, deployment activities with tools: Jenkins, AutoRABIT, Gearset
• Production support experience with applications built on Salesforce / Financial Service Cloud in a Financial Services company
• Knowledge of monitoring tools: Dynatrace Managed, Catchpoint, Splunk, Zeke
• Strong analytical, communication & conflict resolution skills
• A good understanding of Change / Incident management processes
• Ability to work in a 7x24x365 work environment

NICE-TO-HAVE:

• Knowledge of Datastage, OCP, SCON infrastructure & processes
• Knowledge of cloud platform applications and processes

WHAT'S IN IT FOR YOU?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

Job Skills

Agile Methodology, Application Infrastructure, Group Problem Solving, IT Automation, IT Monitoring, Operations Support, Production Support, Software Development Life Cycle (SDLC), Software Engineering, Software Product Technical Knowledge, System Applications, Systems Software

Additional Job Details

Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City: TORONTO

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: Technology and Operations

Job Type: Regular

Pay Type: Salaried

Posted Date: 2023-08-17

Application Deadline: 2024-05-01

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities. We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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