Date Posted: 05/14/2024
Req ID: 37331
Faculty/Division: Faculty of Arts & Science
Department: Department of Mathematics
Campus: St. George (Downtown Toronto)
Position Number: 00056246
Description:
About us: The Faculty of Arts & Science is the heart of Canada's leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs. We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.
Your opportunity: The Department of Mathematics is consistently ranked as one of the best in Canada. As part of the University of Toronto, our Faculty comprise a unique blend of established intellectuals and early- career researchers. Our department members include numerous award-winning Faculty with outstanding accomplishments and leading research within a field that requires critical thinkers who analyze, assess and problem solve. Under the general supervision of the IT Systems Manager, the Client Support Analyst is responsible for delivering exemplary IT client services for end users in a timely manner.
Your responsibilities will include:
- Responding to end-user IT service requests in a timely fashion, and following up with end- users on outstanding technical issues.
- Providing detailed explanation on computing procedures
- Applying established standards when resolving routine and documented end-user issues and introducing variations to established practices to resolve end-users issues.
- Serving as a technical resource on hardware and software related issues
- Applying established standards when deploying software and hardware
- Probing for information from end-users to identify problems and establish needs
- Troubleshooting and providing support for peripheral set-up and maintenance
- Testing and analyzing new and upgraded software and/or hardware
- Creating and editing support documentation
- Training end-users on procedures and the use of supported IT systems
Essential Qualifications:
- Bachelor's Degree or acceptable combination of equivalent experience.
- Minimum three (3) years of recent and related experience in a computing support role with in- depth knowledge of a wide range of computer software and hardware, with extensive experience in maintaining and using Macintosh, PC hardware, and associated peripheral equipment (printers, scanners, photocopiers, all-in-one devices).
- Experience working with clients with various levels of IT expertise, with high customer service standards.
- Experience with creating high quality, ongoing, knowledge documents.
- Experience with network troubleshooting tools.
To be successful in this role you will be:
- Accountable
- Approachable
- Communicator
- Organized
- Problem solver
- Team player
Closing Date: 05/28/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone: USW Pay Band 09 -- $65,407 with an annual step progression to a maximum of $83,646. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Lived Experience Statement: Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
Diversity Statement: The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.
Accessibility Statement: The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact [email protected].
Job Segment: Testing, Help Desk, Information Technology, Equity, Technology, Customer Service, Finance