What will be your daily pursuit?: Prepare and configure the experiences and products across Pursuit for sale in-person and online

This role is based in Jasper, AB with office-based or hybrid options available!

Compensation: The salary range for this role is $58,000 - 62,000 CAD per annum + benefits

What will you do in this job?:

• Use ticketing and booking software to build new products and update existing products for sale at frontline point-of-sale locations, central reservation call centre, and online booking engine
• Work closely with Revenue, Marketing, Sales, Accounting, and Reservation teams to develop new guest experiences from ideas to sellable products – including attractions, activities, tours, transportation, hotels, retail, meals, and combo packages
• Maintain inter-application product mappings
• Prioritize incoming product requests based on timelines and impact
• Create discount codes for internal and online use
• Build and maintain product capacities
• Prepare product announcement and testing communication
• Lead user training on any processes that change with the introduction of new products
• Assist in physical setup/takedown of seasonal experiences with focus on user stations
• Assist in physical setup of new experiences with focus on user stations
• Assist in day-to-day troubleshooting of user application issues, such as account lockouts and pinpad/printer difficulties
• Assist in troubleshooting after-hours issues (shared schedule)
• Use helpdesk ticketing software to manage and track tasks and user issues

What skills and experience do you need for this job?:

• Experience with ticketing/booking software
• Key applications include (but not limited to): ISO Pacific, RTP, Maestro, Micros Simphony, RetailPro, AdventureRes, Recreatex, Bókun, Anchor – experience with any of these advantageous
• Experience with SQL databases and queries an asset
• Ability to quickly familiarize oneself with new software
• Strong attention to detail always, with consistency during periods of higher demand
• Effective communication skills, both written and verbal
• Ability to work in a team environment, as well as independently

What will your work environment be like?:

• Beautiful. You'll work in an iconic, unforgettable and inspiring locations. You'll see amazing scenery and wildlife. You'll participate in team events – and fun!
• Independent. You'll spend your days in and around our amazing properties.
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole. To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

Closing: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected] We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.