Manager, Student Systems

Date Posted: 05/14/2024

Req ID: 37333

Faculty/Division: School of Graduate Studies

Department: SGS, Office of the Dean

Campus: St. George (Downtown Toronto)

Position Number: 00049896

Description:

About us: The School of Graduate Studies (SGS) promotes University-wide inclusive excellence in graduate education, research and professional training to ensure high standards across the various academic divisions, as well as supporting postdoctoral fellows. SGS defines and administers University-wide regulations for graduate education. We share responsibility for graduate education with graduate units and divisions and operates through a system of collegial governance, consultation, and decanal leadership. SGS also provides expertise and advice; reviews the design and delivery of programs; develops performance standards; supports access, equitable inclusion, fairness, and ethical conduct in graduate education; organizes services and financial assistance to graduate students; encourages a close and positive relationship between research and graduate instruction and represents the cause of graduate education at the University of Toronto and in the broader academic and general community. More information about the School of Graduate Studies is at: http://www.sgs.utoronto.ca/Pages/default.aspx

Your opportunity: Under the general direction of the Associate Director, Systems & Reporting, the incumbent will collaborate with the SGS team and other University divisions to ensure high-quality execution of technology-supported business processes, data management, and reporting related to the graduate student lifecycle. Additionally, they will source, implement, and manage technology solutions and processes to support recruitment, application, admissions, registration, student progress activities, and graduation. The incumbent will manage a team dedicated to empowering graduate units through comprehensive and timely support. The role will oversee the admission application cycle, the implementation of academic changes in systems, the accuracy of system data, internal process documentation, and client-centered support. They will develop and facilitate system implementation plans, manage projects, communicate regularly with stakeholders, and coordinate documentation and knowledge sharing. The role will also serve as a product owner of the School's systems, inclusive of GradApp (Technolutions Slate). The incumbent will provide and analyze student data for SGS and divisional leadership. The role serves as a liaison and resource with IT staff, third-party services, and other key stakeholders.

Your responsibilities will include:

• Leading and planning IT projects
• Developing and updating architectural framework for highly complex and confidential university-wide databases
• Implementing program improvements and maintenance of program standards
• Providing consultative advice on data requirements
• Modifying highly complex subsystems
• Analyzing existing service and process procedures and recommending changes
• Advising on the creation of efficiencies for business processes and productivity
• Serving as a resource on specific issues to a group of specialists

Essential Qualifications:

• Bachelor's Degree or an acceptable combination of equivalent experience
• Minimum five (5) years of experience in Graduate Studies, Information Technology and Project Management in Higher Education
• Expert knowledge of Technolutions Slate platform or related platform
• Proven record of successfully managing projects, working independently, analyzing data and meeting deadlines
• Working knowledge of the policies and procedures of the University of Toronto
• Excellent SQL writing skills
• Excellent team leadership, interpersonal, and conflict resolution skills
• Excellent oral and written communication skills, with the ability to conduct clear presentations; demonstrated effective project management skills
• Ability to align operations to support strategic graduate enrolment management goals
• Ability to work effectively with a wide range of academic and administrative staff and applicants/students
• Excellent analytical, organizational, and problem-solving skills
• Excellent time management, prioritization, multi-tasking skills, and attention to detail
• Ability to work well as a team member in a fast-paced, professional environment
• Ability to work with minimal supervision and to act on one's own initiative
• Ability to deal with a high volume of client and vendor demands
• Ability and inclination to keep technical skills up-to-date and relevant
• Ability to learn quickly from reference manuals and on-line help facilities

Assets (Nonessential):

• Experience with data analysis and data modeling, business process analysis, writing technical specifications and use cases, optimizing and implementing new systems
• Direct experience with projects using the software development life cycle

To be successful in this role you will be:

• Adaptable
• Efficient
• Multi-tasker
• Problem solver
• Team player

Closing Date: 06/04/2024, 11:59PM ET

Employee Group: USW

Appointment Type : Budget - Continuing

Schedule: Full-Time

Pay Scale Group & Hiring Zone: USW Pay Band 16 -- $99,548 with an annual step progression to a maximum of $127,305. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Information Technology (IT)

Recruiter: Blythe Campbell

Lived Experience Statement Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission. As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact [email protected].

Job Segment: Business Process, Project Manager, Data Analyst, Data Management, Data Modeler, Management, Technology, Data