Position: Bilingual Employee Solutions Partner

Reports to: Culture and Employee Experience Manager

Profile Date: April 2024

The Canadian Centre on Substance Use and Addiction (CCSA) changes lives by bringing people and knowledge together to reduce the harms of alcohol and other drugs on society. We partner with public, private and non-governmental organizations (NGOs) to improve the health and safety of people living in Canada. An NGO with a national focus, CCSA envisions a healthier Canadian society where evidence transforms approaches to substance use. CCSA acknowledges that First Nations, Métis and Inuit people are the holders of Traditional Indigenous Knowledge. We respect the power of the Indigenous ways of knowing and of Traditional Indigenous Knowledge and commit to learning about and incorporating this knowledge into our work with proper guidance.

Reporting to the Culture and Employee Experience Manager (CEEM), the bilingual Employee Solutions Partner will play a pivotal role in supporting the employee experience and culture within CCSA's pan-Canadian workforce. This role has a dotted line reporting to the Director of HR. You will collaborate closely with various divisions to ensure teams have the support they need to deliver on their initiatives. This role is critical in ensuring the accuracy, integrity and efficiency of all HR programs, process and the HRIS. You will support the Employee Experience and HRIS Specialist in the areas of recruitment and onboarding initiatives. This role presents a unique opportunity to work in a pan-Canadian organization. The successful candidate will demonstrate versatility in a wide range of HR responsibilities. The role requires a high degree of professionalism, discretion, and efficiency. The successful bilingual candidate will bring experience in working in other provincial and territorial jurisdictions or demonstrates a strong ability to research compliance requirements for these areas.

Key Responsibilities

Employee Engagement

Serve as the primary contact for employee inquiries and concerns, providing guidance and support on HR policies, procedures, and employee benefits. Advise the CEEM on employee issues promptly, effectively and make appropriate actions to resolve conflicts. Partner with cross-functional teams to develop and implement strategies to enhance employee satisfaction and retention. Support the employee engagement initiatives, including surveys, events and recognition programs. Support the analysis of employee feedback and engagement data to identify trends and areas for improvement. Participate in the Joint Health and Safety Committee as an employee representative and provide guidance to the committee to move initiatives forward, when required.

Pan-Canadian Compliance and Policy Implementation

Stay current with relevant employment laws, regulations and legislation to ensure CCSA is compliant with applicable provincial and federal requirements. Assist in the development and implementation of HR policies, procedures and initiatives to promote a positive work culture and enhance employee engagement. Working with the HR Director, support the implementation of the Official Languages Act and serve as the CCSA's Official Languages Champion.

Training and Development

Collaborate with division leads to identify training needs and develop training programs to enhance employee skills and knowledge. Working with the CEEM, identify opportunities for staff development, and create employee training plans. Facilitate training sessions on topics identified by the CEEM and/or the HR Director. Assist in the development and implementation of HR policies, procedures, and initiatives to promote a positive work culture and enhance employee engagement. Working with the HR Director, support the implementation of the Official Languages Act training as outlined in the 3-year implementation plan. Participate in the succession planning exercise.

Performance Management

Support the performance management process by assisting leaders in setting goals, conducting performance reviews and implementing performance improvement plans as needed. Provide training and guidance to leaders and employees on performance management best practices and techniques.

Recruitment and Selection Process

Working with the Employee Experience and HRIS Specialist, support the recruitment process by managing job profiles, completing candidate screening activities, coordinating, and participating in interviews, as needed. Support recruitment initiatives such as career fairs, with a focus on reaching equity seeking groups. Support the coordination and manage candidate assessments, as needed. Working with the Employee Experience and HRIS Specialist support the candidate experience to ensure a smooth and efficient recruitment experience for both candidates and internal partners. Support the Employee Experience and HRIS Specialist in the facilitation of the onboarding process for new hires, including preparing new hire paperwork, conducting orientation sessions, and assisting with integration into CCSA's culture. Support new hires ensuring they have the necessary resources and information to support a successful onboarding experience. Participate in the collection of feedback from new hires and internal partners to continuously improve the onboarding process.

HR Administration

Maintain accurate and up to date employee records, including employee digital files, HR databases and HRIS. Working with the payroll administrator, process employee changes ensuring compliance with CCSA policy and legal requirements. Working with the HR Team, develop and implement processes and procedures for effective data management, including data entry, reporting, and auditing. Stay current with the HRIS system to effectively manage all HR data. This position profile is designed to provide an overview of the main responsibilities for the role. Other responsibilities not identified in this position profile may be assigned based on the person's experience and capacity.

Qualifications

Bachelor's degree in Human Resources, Business Administration, or related field. A combination of experience and education will be considered. 4+ years of experience progressive HR experience. Strong knowledge of Ontario employment laws and regulations. Proficiency in HRIS, in particular ADP-Workforce Now. Intermediate experience with MS Office Suite. Strong analytical, problem-solving skills and time management skills. Excellent communication in both official languages (required). Excellent interpersonal skills, with the ability to interact effectively with all members of the CCSA team. CHRP certification

Assets

Knowledge of other provincial and territory laws and regulations. Experience in working within a not-for-profit organization.

CCSA is committed to equity, diversity and inclusion in all aspects of our work. As an organization, we are committed to ensuring that First Nations, Métis and Inuit people and all equity-deserving groups are fully represented, including women, people of colour, people with disabilities, and people who are 2SLGBTQ+. CCSA is dedicated to learning from and supporting people with lived or living experience of substance use and health. We encourage people with lived or living experience of substance use to apply to join the CCSA team. CCSA promotes the rights of all people with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act , 2005, and its related Integrated Accessibility Standards Regulation . CCSA will make appropriate accommodations on request. Please inform CCSA in advance of a request for accommodation during the recruitment process by emailing [email protected] . If you are interested in this position, please submit a cover letter and résumé. The CCSA office is in Ottawa. CCSA works within a Flex-Hybrid model. There are no prescribed number of days to attend to in-person activities. The successful candidate must be willing to be onsite based on business needs. We thank all applicants. Only candidates selected for an interview will be contacted. No agencies please. CCSA was created by Parliament to provide national leadership to address substance use in Canada. A trusted counsel, we provide national guidance to decision makers by harnessing the power of research, curating knowledge and bringing together diverse perspectives. CCSA activities and products are made possible through a financial contribution from Health Canada. The views of CCSA do not necessarily represent the views of the Government of Canada.