Status: Permanent
Type of Contract: Permanent
Schedule: Full-Time
Full Time / Part Time? Full-Time
Posting date: 01-May-2024
Location: Montreal, Quebec City Montreal
Province/State: Quebec
Area of Interest: Information technology
A career as a Leader awaits you in the Cards and Credit Risk team at National Bank. It is through your coaching skills, your experience in IT delivery, support and application monitoring that you will have a positive impact! Come showcase your leadership and skills by being one of the seasoned leaders driven by innovation. Our structure and management style offer a high degree of autonomy and accountability in a dynamic work environment. We also offer the opportunity to grow within a strong, national company. Being an IT/Ops Manager at National Bank means working with an organization that maximizes your professional potential.
Your job- Manage a team of 2 managers dedicated to IT/Ops related to credit card granting processes
- Implement strategies to improve and optimize the performance of the Cards Domain granting processes
- Achieve the improvements desired by the LOB on the granting processes (CCIA, CCOA, Commercial, Companies)
- Define and implement a strategy for monitoring grant processes (Business and Technology)
- Maintain the stability of the granting process and ensure that initiatives are prioritized to improve this stability
- Enable your team to excel by setting and monitoring performance goals
- Collaborate with other domains to ensure seamless integration of new features with process contributors and users (Ops, CEC, EMC, etc.)
- Ensure strategic monitoring to identify opportunities for continuous improvement
- Establish your team's workforce planning needs
- Act as a facilitator between partners (Sales Force, LOB, OPS, IT, Domain Cards)
- Actively participate in planning forums in other areas
- Mobilizing and advancing the IT-PAHO synergy
IT is made up of more than 2,300 experts who work in an agile, proactive and collaborative manner to seize opportunities, stay on the cutting edge of technology and continuously improve processes. The Cards and Credit Risk Department is made up of more than 200 people who work in an agile, proactive and collaborative manner to seize opportunities, stay on the cutting edge of technology and continuously improve processes. Our team stands out for its expertise in the menu and its quality of delivery. You will report to the Senior Manager of Cards and Credit Risk.
Prerequisites- Experience in managing multidisciplinary teams in an agile delivery context
- Experience in managing the lifecycle of the IT asset portfolio, its availability, operational support and associated budgets
- Have the ability to manage multiple partners simultaneously and external suppliers in your previous roles
- Experience in process and operations optimization
- Experience in technologies (SAP, WEB, ECM, Master Client, SDLC)
- Industry-related bachelor's degree and 8 years of relevant experience or industry-related master's degree and 5 years of relevant experience
- Experience in the Cards Domain would be an asset
Language: French
Language: English
Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.
Skills- Active collaboration
- Active listening
- Business Alignment
- Communication
- Credit Cards
- Cross-functional Team Leadership
- Debit Cards
- Decision Making
- Diversity & Inclusion
- Emotional Intelligence
- Managerial Courage
- Mobilization
- Partner Development
- Problem Solving
- Strategy Execution
In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first.
What can you bring to our team?Come live your ambitions with us! Une carrière en tant que ConseillerAs a Senior Legal Advisor in the Legal