Manager, Canine Care

CNIB Guide Dogs Canine Campus

Reports to: Director of Operations and Business Development, CNIB Guide Dogs

Direct Reports: Yes

Join us in our mission to change what it is to be blind in Canada.

Founded in 1918, CNIB is one of Canada's oldest charities. We believe our new strategic plan, The Way Forward, will once again revolutionize the way we serve and support our community from coast to coast. Working with us means that you'll be part of an ambitious, diverse team that's committed to changing what it is to be blind today.

We're looking for a mission-driven Manager, Canine Care who is passionate about creating more accessible, inclusive, and equitable communities across Canada where people with low vision have unlimited opportunities and can experience life free from barriers and discrimination.

Your Impact at CNIB

• Responsible for recruitment, hiring, and scheduling of all Dog Care and Welfare staff to ensure optimal coverage of canine care needs.
• Actively supervise Dog Care and Welfare attendants, providing direct support to ensure program needs are met.
• Prioritize, assign, and monitor performance against goals and objectives to ensure the day-to-day operations of the Canine Campus are running smoothly and efficiently.
• Manage day-to-day performance such as select and develop employees, coaches and counsel employees, as well as holding each employee to performance standards and conducts performance evaluations.
• Assess Dog care and Welfare Attendant team member skills and knowledge to check for advancement to Shift Lead positions.
• Prepares and updates shift schedules for Attendants in collaboration with the technical training team.
• Develop, update, and enforce dog care and welfare policies and procedures to ensure that the dogs living at the Canine Campus are always provided with the Five Freedoms of Animal Welfare
• ·Designs and administers educational programs for Dog Care and Welfare staff to improve and foster their dog handling and canine health care skills.
• Coordinate with Director, Guide Dog Training and Apprenticeships to ensure that dog handling is consistent with current CNIB Guide Dogs and IGDF organizational standards.
• Oversee and enforce the high standard of cleanliness, hygiene, and maintenance of the Canine Campus building and facilities.
• To prevent disease and optimize health, ensure consistency in the use of CNIB Guide Dogs protocols and procedures among Dog Care and Welfare team and Technical Training staff.

Requirements

Who you are:Education and Certifications

• College or university degree in management, business administration and/or an animal care related field.
• Other college or university degree in management, business administration and/ or an animal care related is desirable.
• 4Minimum high school diploma

Experience and Qualifications

• Minimum of 5 years management and operational experience in a kennel/dog boarding facility or similar environment is essential.
• Minimum of 5 years of experience in canine handling/ health/behavior with formal training/ experience with positive reinforcement training methods.
• Good working knowledge and experience with MS Office Suite, and Salesforce.
• Experience with Guide or Service Dogs is desirable.
• Exceptional operational, administrative and organizational skills.
• Current Ontario driver's license.
• Expertise in the development and implementation of staff educational programs, and ability to positively influence the professional development of direct reports.
• Professional, compassionate and understanding when working with both people (Staff, vets, volunteers and the public) and dogs.
• Strong communication, leadership, team building, and sound judgement skills.
• Personal or professional experience relating to blindness and sight loss is considered an asset.
• Personal or professional experience working with assistive technology and/or accessible environments is considered an asset.

Benefits

Perks

We offer industry leading comprehensive and competitive Total Rewards packages and a wide range of perks, including:

• Flexible and hybrid working arrangements and schedules.
• Opportunities for professional development and growth, including internal inclusion, diversity equity and accessibility (IDEA) initiatives.
• Competitive paid time off inclusive of annual vacation entitlement, additional paid holidays, wellness days, and personal days.
• Group insurance benefits include dental, health and vision care.
• Employer-sponsored pension plan.
• Years of service awards and year-round rewards as part of our employee recognition program.
• Enticing internal employee referral program.

Work Environment

• CNIB Canine Campus "dog pods", facilities and agile office areas
• CNIB Canine Campus property
• Employee is exposed to kennel noise, cleaning and antibacterial solutions and animal dander and hair in confined areas such as vans and kennels.

Be Part of Our Mission

If this sounds like the role for you, please visit our website to submit an application. Be sure to include a resume, cover letter, and mention how you heard about this.

Closing date: April 24, 2024

Please note that while we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.

Working Together for Change

Our diversity is our strength – we take pride in our inclusive workplace. We are committed to recruiting and selecting candidates through fair, transparent, and accessible practices. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or Deafblind, and those who identify as women and/or 2SLGBTQ+.

CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.

Learn more about our mission here.