Intake Coordinator, Youth Wellness Hub

Position Title: Intake Coordinator, Youth Wellness Hub (1 position)

Employment Status: Permanent Full-time

Job Posting Deadline for Internal Candidates: November 21, 2025, at 5:00pm

Hours of Work Schedule: 35 hours per week including some evenings and weekends

Salary Range: Annualized salary range of $52,896 - $61,894, commensurate on skills and experience plus Group Benefits & HOOPP

Hiring Manager: Manager, Youth Wellness Hub

Primary Location: Oshawa South, Ajax Youth Wellness Hub and across various agency locations within Durham Region.

Organization

Durham Community Health Centre (DCHC) is a registered, charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education to Durham community members who face multiple barriers to their health and well-being.

DCHC also provides equity-based programs and services that focus on priority populations such as Indigenous, Black, the 2SLGBTQI Community, Newcomers to Canada, Seniors, and Unattached patients (i.e., those without a family doctor), to name a few. DCHC ensures Durham community members receive not only sick care, but preventive care as well.

At DCHC, we are a team-based interprofessional group of staff including physicians, nurse practitioners, nurses, counselors, dietitians, outreach workers, medical secretaries, and other administrative staff. We always place every client at the centre of our approach to care, based on their needs. We address these needs through integrated clinical and wellness care and health education.

It's an exciting time to be joining DCHC, while we are embarking on an energizing path with a focus on making our biggest impact yet on local health care by diversifying, expanding, and leveraging our Strategic Plan, Theory of Change, Brand, Client Stories and Resources.

DCHC's 2023 – 2026 Strategic Goals

• Drive Program and Service Integration and Client Experience Across All that DCHC Does

• Evolve Program Offerings to Improve Health Equity and Meet the Needs of DCHC's Priority Populations
• Establish DCHC as a System Advocate and Champion for Equity
• Enhance DCHC's Brand and Awareness Across Durham Region
• Become an Employer of Choice with a Focus on Recruitment, Retention, and Development

Position Overview

The Intake Coordinator/Care Navigator plays a pivotal role in ensuring that youth accessing the Hub experience a seamless, welcoming, and youth-centered entry into services. Using the YWHO intake processes and standardized assessment tools, this role gathers relevant information to determine service needs, supports measurement-based care, and facilitates warm transfers to Hub programs, partner agencies, and external service providers.

The Intake Coordinator/Care Navigator works closely with youth to support engagement and continuity of care, liaises between Hub staff and community partners, and contributes to trauma-responsive, culturally safer, and youth-centered service delivery.

Key Responsibilities

Intake & Assessment

• Conduct intake interviews with youth using YWHO standardized forms and procedures.
• Collect information to determine appropriate service pathways.
• Explain measurement-based care to youth and support them in completing assessments.
• Ensure intake processes are trauma-responsive, culturally safer, and youth-centered.

Care Navigation & Follow-up

• Facilitate warm transfers to Hub programs, partner agencies, or external service providers.
• Support youth in maintaining engagement and continuity of care.
• Track follow-ups and outcomes, advocating for youth as needed.
• Liaise between youth, Hub staff, and external providers to ensure coordinated care.

Partnerships & Network Engagement

• Build and maintain strong relationships with schools, community agencies, and youth-serving networks.
• Participate in collaborative initiatives and community tables to strengthen the Hub's referral and support network.
• Support identification of service gaps and opportunities for improved youth access.

Documentation, Data & Quality Improvement

• Maintain accurate, confidential records of intake, assessments, referrals, and follow-ups.
• Participate in data collection, reporting, and continuous quality improvement activities.
• Monitor key performance indicators (KPIs) aligned with Hub, funder, and YWHO expectations.

Collaboration & Safety

• Work collaboratively with Hub staff, including CYW/Facilitator, Youth Outreach Worker, Peer Support Worker, to ensure integrated, youth-centered care.
• Adhere to health, safety, and crisis response protocols.

Qualifications

• Diploma or degree in Social Work, Social Service Work, Child and Youth Care, or related field.
• Knowledge of youth mental health, substance use, wellness services, and community resources.
• Minimum 2 years experience with care navigation, intake, or assessment processes, preferably in a youth-serving context.
• Understanding of trauma-responsive, culturally safer, and anti-oppressive approaches.
• Excellent communication, relationship-building, and advocacy skills, with ability to engage youth and families.
• Ability to build and maintain collaborative relationships with external partners and service providers.
• Familiarity with measurement-based care, YWHO intake tools, and standardized assessment forms is an asset.
• Proficiency with data entry, reporting, and quality improvement tools.
• Valid Ontario driver's license and unlimited use of a vehicle is a requirement
• Flexibility to work some evenings and weekends to support youth access.
• Satisfactory criminal reference and vulnerable persons check

Full vaccination against COVID-19 is mandatory for this position (DCHC will however adhere to its duty to accommodate those who are unable to be fully vaccinated for a reason related to a human right protected ground).

Application Process:

1. While we thank all applicants for their interest in applying, only those qualified and considered for an interview will be contacted. All applicant submissions will be kept on file for six months, for future consideration.
2. All applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume. As an applicant, it is your responsibility to ensure that you check your email regularly.
3. All positions are subject to the successful completion of the following pre-employment conditions for all external hires: Reference Checks; and Criminal Background checks (including Vulnerable Sector Screening).
4. Please be advised that AI Technology supports the screening process of applications. All final hiring decisions are made by our recruitment team.

Durham Community Health Centre (DCHC) is committed to creating an inclusive environment that welcomes and celebrates diversity so that all employees have the opportunity to thrive. DCHC will comply with all applicable standards as set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation. Accessibility: If you have accessibility needs and require alternate formats or other accommodation, please contact our Talent and Culture team at 905-723-0036, or by email to [email protected].