Contract Position - Approx 12 months

Position: Customer Service Representative Reports to: Customer Service Team Lead

We are looking for a Customer Service Representative to join our Business Development Team! Our Customer Service Representative will work with the various internal teams, including sales, production, warehouse, and logistics in order to provide exceptional customer service communication to our external customers as it relates to purchase order entry, fulfillment, and on time delivery. You are our primary point of contact with our customer's buying team and your ability to ensure they feel like they are being looked after is of upmost importance to the success of our business.

Requirements

Here is who you are…

Drive & motivation

• You are passionate about healthy living and values which align with Silver Hills
• You want to join a progressive family-owned company on a mission to build healthier communities
• You enjoy performing tasks that require a lot of organization, accuracy, and detail
• You enjoy helping the team achieve a positive outcome for the customer

Character & ABILITIES

• You are customer-focused and have strong customer service skills
• You have exemplary organization skills and have a keen eye for detail
• You are a great thinker and quick learner who uses sound, professional judgement with minimal supervision
• You have the ability to foresee potential issues, problem solve, and focus on developing a solution for the issue at hand
• You are deadline-oriented and can manage quickly changing priorities
• You are able to communicate both written and verbally in a professional, courteous, and confidential manner with all personality types and your ability to make the customer feel like that they are a priority, while being flexible and responsive to both the needs of the customer and the organization
• You have the ability to easily work independently or collaboratively in a team

Knowledge & skills

• You have strong customer service skills and understand the importance of a positive customer service interaction. Customer requests/complaints can be complex and require superior problem solving, investigative, negotiation and decision-making skills.
• Mindful of cost management while still service focused in decision making
• You have strong computer skills including MS

Experience

• You have 3+ years' experience working in a customer service role and/or related experience preferably with a Consumer Packaged Goods company
• Have worked with major Grocery Retailers across North America and managed customer service functions with these retailers.
• Worked with EDI order processing application

Nice-to-Have

• Knowledge of Microsoft Great Plains is valuable
• Customer Service experience with International grocery retailers is an asset
• Experience working in an EDI order entry environment would be preferred

Benefits

We offer our team members many benefits to help them achieve their goals and support our company culture:

• Opportunities for career growth and development
• Competitive Healthcare Benefits Package
• Performance Bonus and RRSP Matching
• Free delicious and healthy bread
• Fitness incentive fund to help you thrive
• Friendly and supportive work environment and an ambitious team
• Discounts at our retail store with a great selection of healthy organic products
• Company social events focused around health, great tasting food and getting together as a team

Salary - 45,300 - 53,500

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