We are looking for a Manager, Quality Services to join our dynamic team of pharmaceutical consultants. Working alongside the senior importing management team, you will be responsible for managing a team of 4+ individuals, as well as maintaining your own client workload. Reporting to the VP Quality Services.

Quality Services requires strong project management and personnel skills and is responsible for the

following:

Importing Tasks:

• Establishing importing project plans to capture all aspects of the scope of work
• Coaching team and customers on GMP and medical devices importation requirements
• Maintaining billable hours as per company targets
• Assisting with identifying, assessing, and resolving project issues and risks through corporate and/or importing corrective action process
• Assisting with project kick off, closeout and post-mortems
• Meeting efficiency and consultant optimization targets
• Serving as a technical resource
• Hosting Health Canada and client audits
• Reviewing and approving deviations, complaints, change controls and CAPA for importing clients
• Developing, reviewing and approving importing SOPs

Managerial Tasks:

• Leading customer project fulfillment, as the primary customer contact
• Managing team schedules and workload
• Managing direct reports and project teams
• Performing annual performance reviews with employees
• Employee time off scheduling and approvals
• Ensuring projects stay on time and on budget
• Managing your team to ensure compliance with Q&C standards and practices
• Recommending and implementing improvements to the service delivery model
• Assisting with sales activities as required
• Participating in business planning, and internal ISO system management activities

Human Resources:

• Working closely with Human Resources to attract and retain exceptional talent
• Assisting in the hiring process
• Participate on the Q&C's recruitment and interview team

Requirements

• 5 + years managerial experience in a pharmaceutical environment. Exposure or experience with consulting organizational structures or importing regulated products is an asset
• 7 + years experience in drug, natural health product and medical device importing quality systems, preferably with exposure to oversight of a distribution warehouse
• Excellent people management skills
• Technical writing experience
• Project management skills
• Post-secondary degree, in a scientific field
• Advanced MS Office skills (Word, Excel, PowerPoint, Visio, Access, Outlook)

Benefits

Since 1994 Q&C has assisted companies in the pharmaceutical, natural health product, dietary supplement, and medical device industries. Every year we complete over 300 projects, host numerous audits and interact with the regulators frequently. Learn about what makes our company unique at www.qualityandcompliance.com.

Q&C welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.