We're seeking a skilled and detail-oriented Technical Writer to develop and maintain comprehensive documentation for our custom web platform. This role bridges the gap between engineering and end users—creating high-quality technical documentation for developers, as well as clear and intuitive user guides for non-technical audiences.

You will work closely with software engineers, UX designers, and product stakeholders to ensure documentation is accurate, accessible, and aligned with platform development.

Key Responsibilities:

Create and maintain developer-focused documentation, including API references, data schemas, integration guides, and architecture overviews

Develop user-facing documentation such as onboarding guides, feature walkthroughs, FAQs, and contextual help content

Collaborate with engineering teams to translate technical specifications into clear, accurate, and structured documents

Work with UX teams to align tone, voice, and structure for user help materials

Build and maintain documentation portals or systems (e.g., MkDocs, Docusaurus, Confluence, GitHub Docs)

Edit, revise, and standardize content to ensure clarity, consistency, and usability

Proactively identify documentation needs as new features or systems are developed

Champion documentation best practices across the organization

Requirements

2-5+ years of experience in technical writing for software platforms

Proven ability to write for both developer audiences and non-technical users

Strong understanding of software development workflows, tools, and terminology

Experience working with engineering teams in an Agile or hybrid development environment

Familiarity with documentation tools such as Markdown, Git, MkDocs, Notion, or similar

Excellent communication skills with a keen eye for detail and consistency

Comfortable working in a hybrid setup with on-site collaboration in Toronto

Nice to Have:

Experience documenting RESTful APIs, SDKs, or event-driven systems

Knowledge of version control and developer workflows (GitHub, CI/CD, etc.)

Familiarity with UX writing principles or microcopy design

Experience working with cross-functional teams in a product-led environment

About Pixomondo (PXO)

PXO, a Sony Pictures Entertainment company, creates industry-leading Visualization, Virtual Production, and Visual Effects for premium Film and Episodic content. Through its 23-year history, the Oscar, BAFTA, & Emmy-winning creative and technology company has been a trusted partner for storytellers and showrunners worldwide.

PXO's Innovation Lab is where the future of content creation is being built. Backed by Sony and powered by a world-class team of disruptors, this high-tech hub explores emerging technologies like AI, machine learning, real-time engines, robotics, and new media workflows.

We're not just redefining how VFX and animation are made, we're shaping the next wave of storytelling across all mediums. Our team thrives on experimentation, rapid prototyping, and pushing the boundaries of what's possible, using cutting-edge hardware and software to challenge industry norms and invent bold new ways to create.

Why Join Us?

Play a critical role in defining how users and developers interact with our platform

Work on a custom-built product with real impact and visibility

Join a supportive, hybrid team focused on clarity, usability, and innovation

Potential for renewal or long-term engagement after the initial contract

Benefits

Pixomondo is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics.

Benefits may vary by location due to regional regulations and company policies.

PXO does not accept resumes from recruiters. Unsolicited resumes are accepted directly from candidates only. PXO will not pay any fees associated with unsolicited resumes.