THE OPPORTUNITY AWAITS YOU

The Supervisor, Guest Experience & Ticket Operations is responsible for assisting the Manager and Assistant Manager of Guest Experience & Ticket Operations in leading the day-to-day service delivery in venues managed by Regina Exhibition Association Limited (REAL) and help to maintain a welcoming and safe environment for all guests. This position will achieve these goals by providing directions & leadership through exceptional customer service and upholding venue policies in a friendly, professional manner and safe. This role will supervise event day staff and assist Management with day-to-day functions, including but not limited to Ticket Sales, Event Booking, Venue Operations, Guest Experience, and Finance to maintain a professional, organized, efficient, effective, and customer friendly experience.

WHAT YOU WILL DO

Support Guest Experience Management by:

• Utilizing Ticketmaster and other applicable ticketing platforms.
• Assisting with Ticket Builds &Ticket Purchasing Processes.
• Assisting with the configuration of event builds.
• Oversee ticket sales and admission scanning execution for events using ticketing system and scanners.
• Troubleshoot any problems that may arise during event execution, document and action correction in a timely manner.
• Receive, record and reconcile, debit, credit and special vouchers, as events require.
• Supervise team on maximizing all sales opportunities during the transaction process through additional product offerings.

Provides internal and external customers with support by:

• Be able to read tickets and have a firm grasp of the layout of each of REAL's ticketed venues.
• Assist Guest Relations staff in ensuring that each guest that enters any ticketed event on REAL's property has a valid ticket.
• Greet, monitor, and navigate movement of guests in assigned areas within the venue to ensure guest safety and compliance with building policy.
• Limit access to the venue or specific areas to those with proper, valid tickets.
• Demonstrate knowledge of ticket troubleshooting regarding the ticketing system, emailing, printing, transferring, etc.

Lead outstanding customer service.

• Provide ticket service for inbound calls and follow up on inquiries regarding REAL events.
• Assisting with ticket needs.
• Oversee team's visibility and availability to provide superior service for event attendees.
• Ability to resolve escalated customer service issues brought forward by staff.

Leadership & Teamwork

• Help create a supportive working environment for the Guest Experience department.
• Ensure all business unit procedures and systems are maintained at all times.
• Provide support to the team to ensure efficient completion of job functions.

Other duties as required.

This is a casual position and you will be scheduled according to the needs of the business.

Requirements

WHAT IT TAKES

Apply today if you meet the following requirements:

Education and Experience

• A certification in Event Manager, Project Management, Community Engagement or a combination of relevant education, training and experience is considered an assest.
• 1-3 years' experience in coordination and supervision of the delivery of large-scale events or, working in a multidisciplinary field.
• Experience with a CRM system and ticketing systems is an asset.

Knowledge, Skills and Abilities

• Excellent interpersonal skills and ability to work well as part of a team.
• Excellent oral and written communication skills
• Knowledge in Microsoft Suites and Event Pro
• Knowledge of event management
• Ability to deliver on objectives in stressful environments and fast-paced situations.
• Ability to multitask.
• Ability to plan, execute and deliver on various simultaneous tasks in a timely manner while working independently.
• Strong organizational and time management skills
• Must possess an acute attention to detail, creativity and professionalism.
• Work in areas with exposure to high noise levels.
• Ability to stand for extended periods of time
• Ability to sit for extended periods of time.
• Must be able to work irregular hours, including weekends, evenings, and holidays.

Benefits

WHY CHOOSE REAL?

Here at REAL, we can offer unique experiences unlike any other organization:

• Make a difference in your own community.
• Be a part of an industry responsible to create fun and memorable moments for our guests.
• A wide range of employment opportunities to fit your own lifestyle – whether that's committing to us in a full-time capacity or more of a casual role that is event specific and tailored around your own availability.
• We offer competitive wages and industry standard benefits.
• Matching Group RRSP plan.

For more information visit our website at www.realdistrict.ca. Submit resumes by June 4, 2025 via the link provided.

Please click the link to apply: https://apply.workable.com/j/E4C0EF28A2

While REAL appreciates the interest by all applicants, only those selected to advance to the next stage will be contacted. Note preference will be given to internal applicants holding existing REAL RWDSU seniority.