Employment status: Full-time (37.5 hours per week)

Posting Closes: Open until filled

We're currently looking for a Financial Experience Advisor to join the Servus credit Union (united with connectFirst CU) Cremona Branch!

We're looking for a Financial Experience Advisor to deliver exceptional member service that builds trust through expertise, responsive service, and support to deliver what is right for every member, while balancing the interest of the credit union.

Key Accountabilities:

• Supports the achievement of annual branch goals and objectives through proactive promotion of CFCU's products and services, participation in branch campaigns, and actively seeking potential cross-sell and/or referral opportunities during interaction with members or non-members.
• Conducts interviews with members and provides information on the full range of loan, and deposit products and services to recommend tailored solutions to meet their needs and further relationships.
• Actively seeks sales opportunities to achieve individual sales and profitability goals with current members, new member prospects, or through obtaining referrals from existing relationships to assist in building the existing book of business.
• Maintains a solid working knowledge and understanding of all credit union products and services in order to foster business development through service excellence and product knowledge; remains current with procedural changes including new accounts, investments, loans and mortgages.
• Processes and completes member transactions such as RRSP, term deposit sales and withdrawals, loan and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange, cheque cashing, and electronic funds transfers.
• Makes recommendations and processes appropriate documentation associated with the sale of all credit union products based on policies and procedures; ensuring application of appropriate rates and service charges.
• Educates and demonstrates to members how to use other service delivery channels such as digital and self-serve, with the goal of making it easy.
• Mentors other branch employees in the understanding of lending and investment products and services; and provides advice and/or assists employees with member issues in management's absence.
• Exercises judgement to identify, diagnose, and solve problems within given rules; resolves problems with member accounts and refers unresolved situations to senior branch staff for further action.
• Reviews reports on new accounts and term maturities to identify variances and required action; refers problem areas to appropriate internal personnel for resolution.
• Conducts routine loan audits as directed by reviewing loan reports and identifying further action required to address problem areas and initiates action in accordance with established procedures.
• Acts as joint custodian on specified combinations; rents, controls and provides access to safety deposit boxes and maintains related records.
• Reviews and applies Risk Management policies and procedures and audit control standards in daily activities to ensure compliance and best practice standards to mitigate risk.
• Ensures all policies and procedures in daily activities to meet safety, legal and privacy requirements.
• Identifies and sets professional development plan goals; completes activities set out in the plan, influencing employee engagement and enablement.
• Actively participates in regular goal setting meetings and coaching sessions.

Requirements

Experience and/or Educational Requirements:

• 3 - 4 years experience in a customer service or administrative role.
• 1 - 2 years experience in retail banking with a demonstrated strong ability to build member relationships.
• 2 – 4 years in retail lending/credit.
• Basic lending experience.
• Grade 12 diploma or equivalent.
• Completion of courses such as CUIC courses, Credit Union Service Representative Accreditation, etc.
• Working towards or completed a certificate, diploma, degree or designation program.
• Completion of Lender Accreditation Program (LAP 1 & 2) within 6 – 12 months of starting role.

Skills and Competencies:

• Good computer skills; able to pick up new and existing programs related to the job quickly.
• Strong communication skills; both written and verbal.
• Good critical thinking, problem solving, analytical, organization and multi-tasking skills.
• Strong customer service orientation.
• Good influencing and negotiation skills.
• Strong attention to detail.
• Strong aptitude for numbers, with fast and accurate data entry skills.
• Good knowledge of the broader financial services industry and mortgage and retail lending market.
• Good financial literacy.
• Good investigative skills for uncovering member needs.

Benefits

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

• Training & Development Opportunities
• Career Advancement Potential
• Flexible work options
• Competitive Compensation including performance-based incentive pay
• Meaningful work towards individual and corporate goals
• Opportunities to get involved and give back through an employee volunteer program

For information about these benefits and more, click here.

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we provide … with a few additional perks!

What happens next?

Only those applicants selected for an interview will be contacted. Should you require any accommodations during the hiring process, please advise us at that time.

Discover a sense of belonging amongst a team of unique, authentic individuals working together to reimagine financial fitness. We value and celebrate the richness that diverse backgrounds and experiences bring to our community. Your skills, passion, and curiosity may find a sense of belonging at Servus, so even if you don't check every box we encourage you to apply!

#indh