Our Innovation team is looking for a Senior IT System Administrator to join the team.
The day-to-day responsibilities will include:

· Installation and configuration of software, hardware and any other required technology tools for artists both in the studio and for remote working

· Providing first line support responding to IT tickets raised by artists and other members of the team.

· Responsible for desktop and helpdesk support ensuring smooth running of all desktop applications, workstations, and related equipment. Troubleshooting issues raised, responding quickly and effectively to artists to ensure they have an uninterrupted working experience.

· Setting up accounts for new starters and closing accounts for leavers.

· Ensuring kit is prepped for new starters in a timely manner.

· Complete appropriate paperwork to log and process equipment loaned out to new starters and managing the return of equipment for leavers.

Requirements

· Associate/Bachelor's Degree or Diploma in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience.

· 2+ year of IT Support, network administration or system administration experience

· Proficient knowledge and experience with Windows 10, 365, MS Office Shop and basic ticketing systems

· Knowledge of system security and data backup/recovery

· Excellent problem-solving skills, PC/OS/Software troubleshooting skills

· Familiarity with Windows/Linux Server environments

· Ability to use and manage Office 365, Mimecast, phishing protection, Sophos Anti-Virus, etc.

· Excellent verbal and written communication skills

· A desire to help others, outstanding attention to service and creating a positive experience

· Ability to work independently and within a team environment

· Problem solver and a self starter
About Pixomondo and our Innovation Lab Team
PXO, a Sony Pictures Entertainment company, creates industry-leading Visualization, Virtual Production, and Visual Effects for premium Film and Episodic content. Through its 23-year history, the Oscar, BAFTA, & Emmy-winning creative and technology company has been a trusted partner for storytellers and showrunners worldwide

PXO's Innovation Lab is where the future of content creation is being built. Backed by Sony and powered by a world-class team of disruptors, this high-tech hub explores emerging technologies like AI, machine learning, real-time engines, robotics, and new media workflows.

We're not just redefining how VFX and animation are made, we're shaping the next wave of storytelling across all mediums. Our team thrives on experimentation, rapid prototyping, and pushing the boundaries of what's possible, using cutting-edge hardware and software to challenge industry norms and invent bold new ways to create."

Why Join Us?

• Work at the cutting edge of AI and web technology.
• Build real-world, user-facing AI experiences—not just chatbots.
• Collaborate with a world-class team of AI, product, and platform engineers.
• Enjoy a flexible, creative, and fast-paced environment with lots of ownership.

Benefits

Individual salaries within this range will be dependent upon skills, experience, and qualifications. Benefits may vary by location due to regional regulations and company policies.

Pixomondo is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics.

PXO does not accept resumes from recruiters. Unsolicited resumes are accepted directly from candidates only. PXO will not pay any fees associated with unsolicited resumes.