Calabrio is looking for a highly skilled and experienced Software Engineer, NLP/ML to perform a key role in our digital transformation program, and deliver exceptional customer experience supported by trusted, and resilient business solutions. As an NLP/ML Software Engineer, you will play a pivotal role in developing and implementing cutting-edge NLP models and solutions. The ideal candidate should have a strong background in machine learning, natural language processing, and a proven track record of delivering successful projects in the field. Calabrio has embarked journey and is truly committed to establishing a value fabric that transforms its customer, employee, and stakeholder experiences through seamless integrated, agile, data-driven, and secure Digital Services. Such an endeavor requires leaders passionate about customer experience and committed to consistently delivering value while focusing on digital services with inherent trust and resilience.

What you'll be doing:

· Design, develop, and implement advanced NLP algorithms and models to solve complex problems in Conversation Analytics with classification, information extraction, clustering, topic modeling, text generation, and data processing.

· Work on data engineering and processing to gather and preprocess large-scale conversation datasets for training and evaluation of NLP models.

· Train, fine-tune, and optimize machine learning models for NLP applications.

· Optimize models for deployment in real-world applications, considering factors such as latency, scalability, and resource efficiency.

· Stay current with state-of-the-art research in NLP and contribute to the development of new approaches and methodologies for Conversation analytics problems.

· Evaluate emerging technologies and tools to enhance the overall capabilities of our Conversation Analytics systems.

· Work closely with cross-functional teams, including data scientists, software engineers, and product managers, to drive successful project outcomes.

We're looking for:

· Problem solving skills and an ability to devise and implement advanced NLP algorithms and models to address intricate challenges in Conversation analytics.

· Strong team player who works with internal and external stakeholders to solve problems and actively incorporate input from various sources.

· Excellent communication skills and collaborative working style.

· Ability to think "out of the box", strong critical thinking, and analytical skills.

Requirements

· Bachelor's Degree (MSc+ is preferred) in Computer Science/Engineering or related field.

· 2+ years of end-to-end experience of ML model training, evaluating, testing, and deploying machine learning models.

· Strong experience working with Python, Flask(Django), Numpy and Pandas.

· Expertise in NLP tasks such as Text classification, NER, Clustering, and Topic-modeling.

· Robust understanding of Machine Learning fundamentals.

· Experience with Prompt Engineering for LLM models.

· Experience with Fine-tuning LLM models.

· Experience with TextCNN, LSTM, Seq2Seq, and BERT models.

· Strong understanding of transformers (tokenizers, pre-trained models, fine-tuning).

· Experience with PyTorch, TensorFlow, and Scikit-learn.

· Experience with NLP libraries like spaCy, etc.

· Experience with SQL and NOSQL DB.

· Familiarity with Linux systems.

Preferred Qualifications:

· Experience with AWS, Azure, or GCP

· Experience with Docker and Kubernetes

· Experience with ETL and Data Engineering projects

· Experience with PySpark and MapReduce

· Experience with PostgreSQL, Snowflake, or MongoDB

· Experience with Kubeflow, or Airflow

Benefits

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you'll feel motivated and truly excited to come to work!

About Calabrio:

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.

Awards & Accolades:

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We've been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC's Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio's application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing [email protected]. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant's requested accommodation with those individuals who have a specific need to know such information.