For over 30 years Magnum York Property Management, an Associa company, has delivered quality facilities and asset management services throughout Alberta. If you are looking for professional development opportunities, enjoy working in a team environment, and are interested in building your career in condominium property management, then you may be the perfect candidate for this role!
Here's what's waiting for you…
As a Property Administrator for our Calgary branch, you will provide clerical and administrative support to the Condominium Manager(s). The Property Administrator is the liaison to the lead Condominium Manager(s) and homeowners primarily, but will also occasionally interact with vendors, board members and committee members, as well as staff within the Branch office and on our Corporate side.
Duties include but are not limited to:
- Field and respond promptly to homeowner inquiries via phone, e-mail, work order, letter, and/or in person
- Interact with vendors and assist with addressing emergency requests as necessary
- Update notes within homeowner accounts in Rent Manager of all conversations/correspondence with homeowners
- Assist in preparing agendas, update management reports, and compile documents and copies for Board meeting packages
- Prepare newsletters, flyers, and other various documents to inform homeowners of maintenance service or projects, activities, meetings, etc.
- Assist in preparing annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by governing documents
- Assist Condominium Manager in monitoring corporate and client delinquency rates and collections process for account portfolio
- Maintain property files and unit files
- Assist Condominium Manager with processing new homeowner welcome packets
- Assist Condominium Manager with issuing of key fobs, pool passes and processing access keys
- Assist Condominium Manager with requests for proposals, repair quotes, insurance notification lists
- Assist Condominium Manager with update of property fact sheets in Rent Manager
- Assist Condominium Manager in preparing homeowner bylaw violation letter and communicate results of hearings to homeowners within the time frames set by governing documents as needed
- Assist homeowners with Magnum York corporate programs (website, portals, etc.) in accordance with Condominium Manager direction, client enrollment, and local office protocol
- Participate in training including webinars, etc.
- Preform reception duties, as needed
While the list above is an extensive list of job responsibilities, it is expected that the individual in this position is hands on and flexible in performing, assisting, and/or supervising any necessary task that is requested by our client and/or the management agent.
Requirements
- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
- Knowledge of communities/property/real estate and homeowners association
- Knowledge of the role of the association board, the Condominium Association Manager, and how those roles interface with the requests of homeowners.
- Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
- Knowledge of conflict resolution techniques at a proficient level
- Professional communication skills (phone, interpersonal, written, verbal, etc.)
- Professional customer service skills
- Self-motivated, proactive, detail oriented and a team player
- Time management and time critical prioritization skills
- 3+ years of Condominium Association experience is preferred
Benefits
- Full-time, weekday work (37.5 hour work week)
- Competitive salary
- Hybrid work arrangement with some ability to work from home
- Dental care
- Extended health care
- Emergency out of country coverage
- Paid time off (Vacation, Sick and Personal Days)
- Early Fridays off every other week
- Half-day Fridays before long weekends
- A great team to work with!