Voyago is hiring a dynamic and highly effective Operations Manager to oversee the launch of our new On Demand Service in the Greater Niagara Region this summer! (will cover St Catharine's, Nagara, Welland regions and surrounding area)

Your Role:

Reporting directly to the General Manager, the Operations Manager is responsible for the daily operations of a growing On Demand transportation division. This role will manage and oversee compliance of the Key Performance Indicators while influencing customer satisfaction, increasing revenue of the division and overseeing operational effectiveness and quality. The successful candidate will be a important contact for management in key accounts and therefore a high degree of diplomacy and tact will be required.

Operations

• Manage efficient vehicle utilization, minimize deadhead
• Ensure compliance with contract
• Direct activities related to dispatching, routing, and tracking transportation
• Plan, organize and manage the work of staff to ensure that the work is accomplished in a manner consistent with organizational requirements
• Implement schedule and policy changes
• Oversee effective start up and overall maintenance of local contracts
• Collaborate with other managers and staff members in order to formulate and implement policies, procedures, goals, and objectives
• Work with Health & Safety team, in cooperation with government agencies, to conduct investigations in order to determine causes of transportation accidents and incidents, to improve safety procedures
• Follow up on all manners of progressive discipline
• Oversee and report on KPI's, deficiency lists and any customer satisfaction survey
• Ensure proper levels of employees by working work with the Talent Acquisition team to attract new candidates
• Plan and facilitate safety meetings and driver's meetings
• Monitor spending and oversee divisional budget to ensure all expenses are consistent and in-line with approved budgets.
• Oversee payroll administration
• Mentor, Motivate and resolve conflict management.
  

Customer Service

• You will be the main point of contact for daily operations
• You are integral in the quoting of new business and will ensure compliance to contracts
• You will oversee daily operation's communication re: STS portal information, maintenance of process, validity of data within the dispatch system
• You will acts as an ambassador for Voyago Transdev on and off company property and increase Voyago Transdev's visibility within the community by participating in company sponsored events
• You will create and build strong customer relationships

Requirements

Your Profile

• You posses a University or Post Secondary Degree or Equivalent

• You have minimum 3 years experience in a supervisory/management role in operations environment
• Your experience with On Demand Transportation service would be an asset
• You have a minimum full G Ontario drivers licence
• You posses a Clean Drivers Abstract and clear Criminal Record Search with Vulnerable Sector Search
• You have excellent verbal and written communication skills
• You have previous experience working in a dynamic, high demand work environment with specific deadlines, where the role required handling and maintenance of confidential and sensitive materials
• You have advanced skills in all Microsoft Office applications (Word, Excel, PowerPoint, Outlook) as well as Adobe Acrobat
• You have the ability to participate in and facilitate group meetings
• You are willing to participate in education upgrading as required
• You posses proven financial acumen
• You have the ability to travel within Ontario
• You have a strong business acumen and ability to clearly and succinctly communicate ideas
• You are a natural people leader who is driven to ensure others are successful (Employees and Customers)
• You demonstrate professional written and oral communication as well as impressive interpersonal skills
• You are very familiar with the Greater Niagara Region

Benefits

The perks:

• We offer free licence upgrade if necessary/required

• We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives
• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish.
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
• We offer our employees opportunities to build their own experience within a local, global Group.
  

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.

We thank all applicants however only those under consideration will be contacted.