- – Lead and mentor a team of Account Managers to achieve retention and growth goals.
- – Manage key client accounts, driving renewals, expansions, and strategic conversations.
- – Develop and improve processes for account health tracking, reporting, and renewals.
- – Lead customer teams to convert business needs into tailored technology solutions.
- – Design and integrate complex IT architectures, ensuring alignment with client goals.
- – Evaluate business needs and identify opportunities for innovative technology solutions.
- – Maximize revenue by developing relationships with customers in assigned territory
- – Prospect and qualify new accounts, including dormant and competitor accounts
- – Utilize CRM tools to manage sales pipeline and prepare strategic action plans