- – Architect and document scalable Amazon Connect solutions for enterprise clients.
- – Manage external partners to ensure alignment with architectural standards and timelines.
- – Design integrations between Amazon Connect and AWS services, enhancing customer experience.
- – Monitor SIEM alerts and respond to security events in real-time.
- – Resolve internal security tickets and troubleshoot tools like Crowdstrike and Netskope.
- – Collaborate with AI Analyst to enhance automation and improve incident response.
- – Lead full-cycle development projects from needs analysis to post-launch support
- – Design and develop scalable applications using C#, .NET, HTML, and JavaScript
- – Collaborate with clients to translate business needs into effective technical solutions