- – Lead design and implementation of Microsoft 365 services and solutions.
- – Engage clients by translating technical concepts into clear business language.
- – Identify and pursue new business opportunities within the Microsoft 365 space.
- – Design reliability architecture for distributed services, ensuring fault tolerance.
- – Build monitoring and observability systems to enhance operational awareness.
- – Lead incident response efforts, driving improvements to reduce service disruptions.
- – Answer and direct phone calls, emails, and other correspondence efficiently.
- – Schedule appointments, manage calendars, and coordinate travel arrangements.
- – Maintain filing systems, assist with bookkeeping, and prepare documents accurately.