- – Architect and document scalable Amazon Connect solutions for enterprise clients.
- – Manage external partners to ensure alignment with architectural standards and timelines.
- – Design integrations between Amazon Connect and AWS services, enhancing customer experience.
- – Manage product delivery through backlog grooming, sprint planning, and coordination.
- – Define and prioritize epics, user stories, and acceptance criteria for features.
- – Analyze data and user research to inform product direction and decision-making.
- – Own product messaging and positioning, ensuring clarity across all teams.
- – Develop vertical playbooks with tailored messaging for priority industries.
- – Write structured campaign briefs to guide creative output and execution.