- Lead continuous improvement activities for billing accuracy and compliance
- Support team with conflict resolution related to billing requests
- Establish targets for key metrics and support team to meet billing targets
- – Ensure credit portfolio health by reducing receivables and meeting collection goals
- – Lead transformation initiatives in credit, collections, and payment processes using AI
- – Analyze and communicate key performance metrics to senior stakeholders and partners
- – Lead and motivate a Managed Service Infrastructure Network operations team.
- – Implement daily management systems and operational processes for efficiency.
- – Collaborate with cross-functional teams to ensure seamless client service delivery.