- – Lead and motivate a Managed Service Infrastructure Network operations team.
- – Implement daily management systems and operational processes for efficiency.
- – Collaborate with cross-functional teams to ensure seamless client service delivery.
- – Support financial close processes, ensuring accuracy and timely reporting.
- – Analyze financial results and manage risks, providing insights for decision-making.
- – Identify process improvements and leverage technology for enhanced efficiency.
- Lead continuous improvement activities for billing accuracy and compliance
- Support team with conflict resolution related to billing requests
- Establish targets for key metrics and support team to meet billing targets