- – Monitor SIEM alerts and respond to security events in real-time.
- – Resolve internal security tickets and troubleshoot tools like Crowdstrike and Netskope.
- – Collaborate with AI Analyst to enhance automation and improve incident response.
- – Develop resources and frameworks to enhance staff capacity for mental health support.
- – Contribute to policy development and documentation of mental health protocols and procedures.
- – Collaborate with teams to create wellness materials and debrief frameworks for staff.
- – Handle inbound inquiries with patience, clarity, and genuine care for customers.
- – Troubleshoot product issues using structured problem-solving and technical instincts.
- – Build and refine workflows and automations to enhance customer experience at scale.