- – Analyze customer segments to identify churn risks and develop data-driven solutions.
- – Collaborate with cross-functional teams to execute campaigns that enhance customer loyalty.
- – Manage end-to-end loyalty campaign lifecycle, from analysis to execution and evaluation.
- – Own and grow the programmatic sales pipeline for high-value accounts.
- – Lead consultative sales conversations, emphasizing strategic insights over costs.
- – Develop relationships with senior stakeholders across diverse client types.
- Provide guidance and oversight to QC microbiology and environmental monitoring staff.
- Administer the environmental monitoring program throughout the facility.
- Ensure training of microbiology and environmental monitoring programs is up to date.