- – Lead and motivate a Managed Service Infrastructure Network operations team.
- – Implement daily management systems and operational processes for efficiency.
- – Collaborate with cross-functional teams to ensure seamless client service delivery.
- – Lead IT department to deliver effective services and support for retail operations.
- – Develop strategic technology plans that align with business objectives and goals.
- – Oversee system upgrades and ensure data security protocols are effectively implemented.
- – Lead process design and scale-up, ensuring alignment with client needs and lifecycle
- – Enforce best practices for technology transfer and conduct process engineering analysis
- – Collaborate with cross-functional teams to establish robust commercial processes and controls